Reviews (655)

Overall rating
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its intuitive interface and versatile return and exchange features, including the ability to process a single refund for multiple items. It offers customization to match store policies and branding, and provides immediate shipping labels. The app's customer support is praised for their quick responses and proactive approach. Its automation capabilities save time for businesses, and it scales well for both small and large operations.

March 7, 2024

The feature and customer support of this app is very good. Organized and well help you solve your problem.

Cheap Mill
7 days using the app
March 1, 2024

the best return app we've found thus far

United States
12 months using the app
November 2, 2023

very good customer service and easy to use platform. would love to be able to manage warranty claim.

Lama Cycles
3 days using the app
June 29, 2022

We are switching to this app currently and while we initially ran into some bugs with our Shipstation integration and email notifications, the support we have received from the tech team has been phenomenal. I have never experienced such wonderful service with a software provider before.

United States
11 months using the app
Edited August 10, 2021

Update: Unfortunately, we were not able to move forward with the Return Prime: Order Return by Appsdart. The app requires the customer to request a separate return for every single line-item on the order. Most of our orders have multiple line-items, and this would be a major inconvenience for our customers, and for us on the back-end. We reached out to Appsdart about this, and were hoping a solution could be created. After a few weeks of waiting, it does not appear a solution has been achieved, and we will have to continue searching for an app that meets our needs. First, we want to say how much we appreciate the incredible support and service we have received while setting up the Return Prime: Order Return app. We wish all Shopify app developers were so incredibly responsive. We are using the Return Prime: Order Return app because we were looking for an app that was clean and simple, and that we could modify to meet our specific needs (such as generating our own RMA/RGA numbers). As we set up the app (which was very easy), we ran across a few things that we needed to modify, reached out to the developer and received an almost instantaneous every time. Not only was the response quick, the solution provided was perfect. Appsdart has won us over, and we intend to be a loyal user.
United States
12 days using the app
December 1, 2022

Still in the final setup phases of this app, but so far fairly happen. I did find that it doesn't integrate perfectly with UPS for automation (auto-approval of requests), but otherwise the customer interface is great and the admin interface is straightforward. The support chat is pretty quick and helpful as well. Looking forward to getting fully up and running.

All-Star Sports
United States
10 days using the app
August 16, 2021

Application bien faite et facile d'utilisation et service d'aide au top !
Ils m'ont installé le code sur ma boutique en quelques minutes !

Not Parfaite
1 day using the app
March 25, 2023

I have only just installed the app but the customer service has been excellent so far. I look forward to seeing how it works with my returns/exchanges and maybe I'll be able to come back and upgrade it to 5*

Studio Dance Wear
About 2 hours using the app
Edited December 21, 2020

Updated Dec 2020: The developers have reached out to me to work on some fixes. Due to their response I am updating the stars to 4 for their customer service. Original Post: I downloaded the app. I'm not a fan of it making me register outside the Shopify environment. I also accept Exchanges for up to 2 years, but they have set an unknown limit on this. Next, when trying to edit the Exchange/Returns during initial setup it kept being stuck in a loop and there was no way to break it. App is currently not working as intended. There may be something off with the redirect after you initially set your choices. (1 Star)

Biomodex US Ordering
United States
15 minutes using the app