Reviews (676)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants highly praise this app for its exceptional customer support and user-friendly interface. Its automation features streamline the returns process, reducing manual labor and enhancing efficiency. The flexible pricing structure is cost-effective, adjusting to different business sizes. The app encourages exchanges over refunds, helping retain sales and reduce return rates. Features like customizable email templates and integration options enhance the user experience and improve customer satisfaction.
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Hyelladi was very helpful with trouble shooting my onboarding process. We're still at the beginning stages of onboarding. The live chat service can be a hit and miss sometimes. We scheduled a call and their staff never showed up.
Potential Security Breach Alert: We have encountered a concerning issue where our shop seems to have gained access to conversations from other shops within our account. This has exposed personal information. We're uncertain about any other potential leaks at this point. Urgent action is required to address this situation and prevent further unauthorized access.
At first it worked well, but now we have an issue that cant be resolved for over 1 month