Reviews (792)

Overall rating
4.9
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for streamlining returns and exchanges, highlighting its quick setup, custom strategies, and automation features that improve efficiency and customer service. They appreciate the seamless integration, support for high order volumes, COD refunds, return notifications, and flexible exchange options. The support team is praised for their responsive and effective assistance via live chat and video calls, enhancing the app's reliability and ease of use.

February 23, 2025

I recently started using Return Prime, and so far, it has been a smooth experience. The app is easy to navigate and does exactly what it promises. What stood out to me the most was their ultra-fast support—they responded quickly, helped me make a small design change, and implemented it in no time.

It’s great to see such responsive and helpful customer service. Looking forward to using the app ...

The Intimacy Studio
Netherlands
5 months using the app
December 23, 2024

I highly recommend giving this app a spin if you are looking for a product return solution! It works great out of the box and has many integrations to choose from. We asked them to add an integration they didn't have listed and their team and ours were able to create a new one very quickly and it works amazingly well.

Their support team is probably their best kept secret. Any question or problem ...

Tenth Street Hats
United States
About 1 year using the app
February 13, 2025

Extremely easy to use. and the team is really helpful incase we are facing an issue!
has made scheduling & managing returns super easy

Ware Innovations Mumbai
India
Over 3 years using the app
February 12, 2025

The customer service has been prompt and extremely helpful. I am very glad we have chosen this app! The functions at the basic label are also great. I was able to schedule a call to go through the entire platform, and they sat down with me and answered all my questions! If you need your hand held to set up your systems like I do, this is a fantastic app to use!

Ibu Movement
United States
About 1 month using the app
January 23, 2025

By far this is the best app. to manage return & exchange on your store!
The setup can be done so easily, and if you are not sure on some config or require help, the support team will assist on your concern right away. The app. also has an update from time to time in a good direction.

Marimekko VN
Vietnam
26 days using the app
January 8, 2025

Best customer support ever encountered with any application. They resolve your queries in minutes and also help in all the integration. Best app to handle your returns and exchanges, so many customisations are possible which are not available on any other apps.

Rioz
India
About 2 months using the app
November 28, 2024

Amazing customer service!
Took me a while to get everything set up but the customer service team were instantly available and did everything I needed straight away. Lots of features on this app and a great backend compared to the app we previously used so I am looking forward to using this for our business.

A Little Lacey
Australia
3 months using the app
January 16, 2025

The customer support are really good and respond really quickly. Love it, love it :)

The Clothing Factory
India
Over 2 years using the app
November 12, 2024

Since day1 I have been using Return Prime for all our returns and exchanges. This app is super user friendly and the service is really prompt and useful. Would definitely recommend to other Shopify businesses

AaMe
India
Almost 2 years using the app
February 5, 2025

Wonder from chat support is very responsive and assisted me with all my querries. Thumbs Up!

RTS Tactical
United States
Over 3 years using the app