Return Prime: Order Return

Order returns, exchange, return label & store credit refunds.

  • Popular with businesses in the United States

Free plan available. Additional charges may apply.

App highlights

  • Speed tested: low impact to your online store


5.0 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

  • 5 of 5 stars
    97% of ratings are 5 stars
  • 4 of 5 stars
    2% of ratings are 4 stars
  • 3 of 5 stars
    0% of ratings are 3 stars
  • 2 of 5 stars
    0% of ratings are 2 stars
  • 1 of 5 stars
    0% of ratings are 1 stars
1 - 10 of 212 reviews

TSM Shop

Location United States

The person helping me, Wonder, was so patient with their responses and really direct me to better understand the product. They even helped to reorganize a page and add a hyperlink without my prompting. I really appreciate this person going above and beyond with their service!


Location United States

We are switching to this app currently and while we initially ran into some bugs with our Shipstation integration and email notifications, the support we have received from the tech team has been phenomenal. I have never experienced such wonderful service with a software provider before.


Location United Kingdom

The customer service while setting up the app was excellent - Shubham was really helpful in taking us around the app, as well as helping with some initial coding and set-up, with really quick response time.
App has worked well so far on our live site.


Location United States

Great, Support! I've never had such an experience with any tool before. Thank you soo much for quick response and help.


Location Netherlands

Had some wishes, the support is very helpful. Even possible to plan a digital meeting to discuss the wishes. Solved in a couple of hours.
Price is definitely the best, compared to all other solutions (I compared A LOT). ;)

Zoot Sports

Location United States

Our company needed to switch return apps as our current one is being disconinuted soon. After researching all the different apps recommend by Shopify, we landed on Return Prime and couldn't be happier with the ease of use and integration with their app. Subham, one of their representatives, has already been extremely helpful and responsive in assisting us with the setup of their app and we look forward to working with them for years to come. Would highly recommend this app to any business.

Legacy of Morocco

Location Romania

It's more easy to manage returns in this way, save a lot of times. Five stars for the support team!!


Location Canada

I switched to Return Prime because my previous returns app on Shopify is shutting down. It LITERALLY took less than 10 minutes for the entire process. Live chat function is AMAZING and they are super quick to respond!! They walked me through the process, super simple, very efficient and extremely helpful. It couldn't have gone more smoothly. Very happy :) I recommend this app to everyone.

Pfoten Store

Location Germany

Für Retouren Abwicklungen die beste App meiner Meinung nach. Ganz einfach zu verstehen aber am besten ist der Support. 5 Sterne!

First Base

Location Australia

Great support with setting up, thankyou Shubham. I am pleased to be able to offer my customers store credit (without needing a Shopify plus subscription, as you do with some of the other returns apps out there). Very satisfied with the App so far.

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