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**Excellent App & Outstanding Support**
We've had a great experience using the Return Prime app. It offers the flexibility needed to customize the return and refund process according to our business requirements, and the features work reliably.
A special thanks to Madhav for his exceptional support throughout the setup and customization process. He was always responsive, patient, and proactive in resolving our queries. His technical expertise and willingness to help made the entire implementation smooth and hassle-free.
Highly recommended for any Shopify store looking for a powerful returns management solution backed by an excellent support team.
We have been using this app for a while, and it performs exceptionally well when managing return and exchange data.
The customer support team is also excellent, resolving any issues very quickly.
Good Support. Some features need to be added, Like email notification for the admin for any return/exchange.
Do not trust this app if you expect any level of customer service. I was managing the St. Clair website and reached out to their support team regarding our configuration. Zero response. Having an app team ghost you during a live project is a massive risk for any e-commerce business. Their lack of professionalism forced us to switch to a competitor. Truly disappointing experience.
We're truly sorry for the delay in responding. This fell short of the standard we hold ourselves to, and we understand how frustrating that is. We've since resolved the issue, and if there's anything else you need, our 24/7 chat team is here for you anytime. We'd love the opportunity to make this right.
The task has been made very easy and customers are also very happy with the process. It has made the exchange process very smooth and nice
Great Support ! The agent Rohit responded within minutes , understood my requirement and implemented the changes super fast.
Anil Helped me with great precision and having a good knowledge to resolve issues efficiently
Works well. Customer service was great!
Nice App. Does the job well.
Great support team, big shout-out to Rohit!
It was a fast response and the issue was resolved