Return Prime:Return & Exchange

The app has added their own shipping rule to our cart and we can't remove it. We have used this platform for over 2 years with ongoing issues. Now uninstalling and moving to another platform.

The team at Return Prime are very helpful and responsive. They answered all of my queries and spent time taking me through each stage of the process so i could fully understand how the app could work for my business. Special thanks to Hyelladi who really was so patient and helpful, I really appreciate all your help and advice Hyelladi!

UPDATE: Every single day there is a new issue, please don't waste your time on this portal, its an absolute SCAM! All the reviews must be fake, look at the 1 stars for real reviews.

Worst return portal we’ve used. Would not recommend.

The system charges customers for a return label per item and does not allow multiple items to be returned under one label, which creates unnecessary friction. It also does not allow us to include customer information on labels, which complicates processing on our end.

The biggest issue was reliability. Over several days, customers were purchasing return labels that consistently generated errors. During this time, we were advised it was being worked on, but there was no immediate resolution.

This resulted in a high volume of frustrated customers contacting us, and our team having to manually create return labels, explain the issue, and manage the fallout.

For a tool that is meant to streamline returns, it created significant extra workload and a poor customer experience, with a real risk of losing customer trust.

One destination to handle all exchanges and returns—super convenient and efficient. The customer support is excellent and always responsive whenever needed.

Special thanks to Madhav from Return Prime—he helped me a lot during the onboarding process and made everything smooth and easy to understand. Highly recommend this platform for anyone looking to streamline returns and exchanges!

We decided to try this app because of its high rating, but unfortunately the service does not match the number of stars at all. In fact, it makes me question whether those ratings are genuine.

Customer support is unreliable. They respond whenever they feel like it—if they respond at all—and the issues are rarely solved properly.
Yes, the app looks nice, but in real use you will constantly run into problems. Fixing those problems takes far too long, which costs us money and frustrates our customers.

I strongly do not recommend this app. It will waste your time and likely lead to negative feedback from your own customers.

Everything works fine with Returns Prime. The system is easy to use and does exactly what it’s supposed to do. Customer service is very responsive — they reply quickly and genuinely help with solving any problems. Overall, a smooth and reliable experience.

The staff is incredibly knowledgeable, they were able to help me and guide me through all of my questions . 10 out of 10.

After searching for a long time for the right returns & exchanges app, I finally found the perfect one.
The customer support is amazing fast, helpful, and always available when needed.
The interface is super clear and easy for customers to navigate, which made a big difference for us.
Definitely the best solution we’ve used on Shopify.

How does this app have such high ratings except if they are fake? I've been struggling with it for over year with glitches and especially during the busiest time of year it completely failed. Instead of making the return process easier and hands free, I have been tripling my effort dealing with angry customers that never receive their automated communications and assume they are being ignored. Return App only kept saying they were all sent. This wasn't once or twice, this was with dozens of customers. It has also changed my settings without any notice or authorization several times. I have reached out to support +10 times and they only fix it temporarily while pretending there was never an issue to begin with. Never any price break on days/weeks that it doesn't work, only upselling a higher plan anytime I open the app. Complete waste of time and money.

Never completed the onboarding process cause their support team is not responsive and doesn't keep to their schedule. The live chat service can be a hit and miss sometimes. We scheduled a call and their staff never showed up. Don't have much confidence in them.