Reviews (767)

Overall rating
4.8
Counts per rating level
  • 95% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
July 24, 2026

**Excellent App & Outstanding Support**

We've had a great experience using the Return Prime app. It offers the flexibility needed to customize the return and refund process according to our business requirements, and the features work reliably.

A special thanks to Madhav for his exceptional support throughout the setup and customization process. He was always responsive, patient, and proactive in resolving our queries. His technical expertise and willingness to help made the entire implementation smooth and hassle-free.

Highly recommended for any Shopify store looking for a powerful returns management solution backed by an excellent support team.

marca bold
India
20 days using the app
June 15, 2026

We have been using this app for a while, and it performs exceptionally well when managing return and exchange data.

The customer support team is also excellent, resolving any issues very quickly.

Athlos
India
5 months using the app
May 27, 2026

Good Support. Some features need to be added, Like email notification for the admin for any return/exchange.

betterhood
India
11 months using the app
May 18, 2026

Do not trust this app if you expect any level of customer service. I was managing the St. Clair website and reached out to their support team regarding our configuration. Zero response. Having an app team ghost you during a live project is a massive risk for any e-commerce business. Their lack of professionalism forced us to switch to a competitor. Truly disappointing experience.

ST. CLAIR
United Kingdom
About 2 months using the app
Appsdart Solutions Private Limited replied May 20, 2026

We're truly sorry for the delay in responding. This fell short of the standard we hold ourselves to, and we understand how frustrating that is. We've since resolved the issue, and if there's anything else you need, our 24/7 chat team is here for you anytime. We'd love the opportunity to make this right.

Edited July 16, 2026

The task has been made very easy and customers are also very happy with the process. It has made the exchange process very smooth and nice

NINOBELLO
India
2 months using the app
Edited September 2, 2026

Great Support ! The agent Rohit responded within minutes , understood my requirement and implemented the changes super fast.

Reccy
India
9 months using the app
August 3, 2026

Anil Helped me with great precision and having a good knowledge to resolve issues efficiently

Lea Clothing Co.
India
Over 1 year using the app
July 27, 2026

Works well. Customer service was great!

SheepskinShop.ca
Canada
Over 1 year using the app
July 20, 2026

Nice App. Does the job well.
Great support team, big shout-out to Rohit!

House of Atri
India
Over 1 year using the app
July 16, 2026

It was a fast response and the issue was resolved

Smart Cocoon
Canada
5 days using the app