Reviews (786)

Overall rating
4.9
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for efficiently managing returns and exchanges, highlighting its ability to handle exchanges for higher value items and process single refunds for multiple items. They value the customization of return rules and various integrations, noting its affordability and ease of use. Support is frequently praised as quick and responsive, significantly enhancing the return process for both merchants and customers.

December 23, 2024

I highly recommend giving this app a spin if you are looking for a product return solution! It works great out of the box and has many integrations to choose from. We asked them to add an integration they didn't have listed and their team and ours were able to create a new one very quickly and it works amazingly well.

Their support team is probably their best kept secret. Any question or problem I had, they were more than willing to help me out and stay on top them. Their support team is probably the best team I have ever worked with by far, y'all rock!

5/5 app and team! =)

Tenth Street Hats
United States
About 1 year using the app
February 12, 2025

The customer service has been prompt and extremely helpful. I am very glad we have chosen this app! The functions at the basic label are also great. I was able to schedule a call to go through the entire platform, and they sat down with me and answered all my questions! If you need your hand held to set up your systems like I do, this is a fantastic app to use!

Ibu Movement
United States
About 1 month using the app
January 8, 2025

Best customer support ever encountered with any application. They resolve your queries in minutes and also help in all the integration. Best app to handle your returns and exchanges, so many customisations are possible which are not available on any other apps.

Rioz
India
About 2 months using the app
November 28, 2024

Amazing customer service!
Took me a while to get everything set up but the customer service team were instantly available and did everything I needed straight away. Lots of features on this app and a great backend compared to the app we previously used so I am looking forward to using this for our business.

A Little Lacey
Australia
3 months using the app
November 12, 2024

Since day1 I have been using Return Prime for all our returns and exchanges. This app is super user friendly and the service is really prompt and useful. Would definitely recommend to other Shopify businesses

AaMe
India
Almost 2 years using the app
November 14, 2024

Return Prime was one of the first apps I installed when I set up my store 2 years ago.

I probably only use 50% of it's capabilities, but it's been rock solid. It's easy to use, no customer complaints, and no-outages, so I don't have to stress about returns or exchanges.

This is a great product. Highly recommend.

FLIPMITS
United States
Almost 2 years using the app
January 16, 2025

The customer support are really good and respond really quickly. Love it, love it :)

The Clothing Factory
India
Over 2 years using the app
December 19, 2024

Been using the app for 6 months, and processed thousands of returns. Great service and speed with questions and always happy to help :)

Embassy London
United Kingdom
About 3 years using the app
February 5, 2025

Wonder from chat support is very responsive and assisted me with all my querries. Thumbs Up!

RTS Tactical
United States
Over 3 years using the app
November 27, 2024

I had the pleasure of working with Adebayo, and I must say his support was exceptional! He was incredibly patient, detailed, and went above and beyond to assist me with my queries. His guidance made a complex process much easier to understand. Thank you, Adebayo, for your outstanding service! Highly recommend this support team!

Cidira
Germany
8 months using the app