Return Prime

Return Prime

by Appsdart

Returns & Exchange App with Refund & Automated Labels

4.9 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
  • 5 of 5 stars
    92% of ratings are 5 stars
  • 4 of 5 stars
    8% of ratings are 4 stars
  • 3 of 5 stars
    0% of ratings are 3 stars
  • 2 of 5 stars
    0% of ratings are 2 stars
  • 1 of 5 stars
    0% of ratings are 1 stars

All reviews

1 - 10 of 13 reviews

Turtlback - The Urban Minimalist

So, long story short: This is straight forward one of the best apps I have seen so far. Stable, extremely flexible, comprehensive and easy to use. For both, the admin and the customer. Also: Very professional, very dedicated, very TOP-NOTCH team, that will back you up no matter what. WORTH EVERY CENT! Now the details: Easy to setup and extremely flexible. You can customize literally EVERYTHING. Every text/caption/error message etc. can be translated in what ever language you want. VERY multilingual! Email templates can be individualized via HTML/SCC. It will look like a native part of your store and absolutely NOT like an app, that is running in the background. Comprehensive admin panel (got used to it in no time). All returns and exchanges summed up in clear cockpit charts. You will never loose track of ANY of the customer's requests. Speaking about the customer: A very clear and straight forward customer interface. As a customer you can issue your request in literally just a few mouse clicks. Also customers can track the status of their request at any time with the integrated history/tracking function. A HUGE plus for customer experience! Functionality: All data is synched with your store virtually in real time. Never ever had to manually synch my orders/returns/exchanges. Runs extremely smooth and stable. All auto emails will be delivered within minutes, and can be resent manually if there is the need for it. Now here comes the best: The team behind the app. Cannot tell you how AWESOME those guys are! They will respond quickly, minor requests will be resolved within just a few hours. Even for more complicated requests they will never need more than 1 or 2 days. Be sure, that they will back you up NO MATTER WHAT! Very professional, very dedicated, very TOP NOTCH!

Blaupunkt Audio Deutschland

We are using Return Prime since some months now and we love the app, as all return handling is easy and straight forward. Great Support from the Appsdart Team. Fast and Professional. They are always open for suggestions and new challenges. We highly recommend this app. It will help you to manage exchanges and costumer returns easily in almost automatic flow. Enduser appreciate the clean and easy landing page for their requests. Finally they don‘t need to send emails and loose time. Integrations of Logistic and HTML Emails. Uploads of pictures and manual Shipment labels (if necessary) are rounding up the feature set of this app. We checked several or the competitors but most of them are much more expensive and really complicated or not having fast support responses. The integration to Shopify is perfect for exchange orders and refunds.


So Automatic Return Process Was so hard in Indian ecommerce, and return prime did a good job making this app, it saved out soo much time

Developer reply

March 15, 2021

Thank you for your kind words. Customers like you are the reason behind our existence today :)

The Organic Fit

The link created on the customers account did not work properly. After having contacted support I expected to wait until the next working day to get a reply. Within 5 minutes 'Wonder' reached out and helped me solve the problem. Really appreciate the swiftness and secureness of the assistance and even got helped with some formatting/language issues. 5/5

MTR Foods

We liked the support. App team was supportive throughout, not sure why i have to write 100 characters but i just wrote what i felt :)

it's our baby

its a really good App, and even better is their Support. its pretty easy to use and made the whole process smooth.

My Dream Store

Awesome app and very easy to use. Resolved all our major issues in the returns process and made our work smooth and flexible. The support from the team is excellent with quick resolutions.

Amazing app. Easy to use app. Resolved our major issues and our returns process is so smooth now . The support from the team is excellent.


We were puzzled with the entire manual process of returns, exchange and refunds. Returns Prime came as a saviour and helped us in the smooth functioning of the entire process. The flow of communication to customers and internal processing of the requests have been streamlined. Great customer support and assistance in helping resolve any queries. Thank you.


Really helpful and simple return product to use. Support team is really quick and supportive. All we need to do is

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