Reviews (723)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants appreciate this app for reducing return rates and boosting exchanges, enhancing customer satisfaction and revenue retention. It automates returns and exchanges with customizable rules and upsell features, optimizing customer journeys. The app integrates seamlessly with Shopify and is user-friendly. Merchants praise its reliability and quick onboarding. Customer support is exceptional, with fast response times and knowledgeable staff available via live chat for clear guidance and proactive assistance.
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The app has added their own shipping rule to our cart and we can't remove it. We have used this platform for over 2 years with ongoing issues. Now uninstalling and moving to another platform.
We regret the inconvenience caused. We've resolved the issue on our end and have reached out to your team, awaiting your response on the same.
We’re committed to ensuring a smooth experience for both you and your customers. For any further assistance, please reach out to our 24/7 chat support or reply to the same email thread.
The team at Return Prime are very helpful and responsive. They answered all of my queries and spent time taking me through each stage of the process so i could fully understand how the app could work for my business. Special thanks to Hyelladi who really was so patient and helpful, I really appreciate all your help and advice Hyelladi!
UPDATE: Every single day there is a new issue, please don't waste your time on this portal, its an absolute SCAM! All the reviews must be fake, look at the 1 stars for real reviews.
Worst return portal we’ve used. Would not recommend.
The system charges customers for a return label per item and does not allow multiple items to be returned under one label, which creates unnecessary friction. It also does not allow us to include customer information on labels, which complicates processing on our end.
The biggest issue was reliability. Over several days, customers were purchasing return labels that consistently generated errors. During this time, we were advised it was being worked on, but there was no immediate resolution.
This resulted in a high volume of frustrated customers contacting us, and our team having to manually create return labels, explain the issue, and manage the fallout.
For a tool that is meant to streamline returns, it created significant extra workload and a poor customer experience, with a real risk of losing customer trust.
We understand your concern and appreciate you flagging this. Upon investigation, this issue was traced back to the logistics partner and has now been resolved. We're awaiting your response on the same.
We’re committed to ensuring a smooth experience for both you and your customers. For any further assistance, please reach out to our 24/7 chat support or reply to the same email thread.
DONT USE THIS APP, ITS SCAM and aLEAST SUPPORTING CUSTOMER SUPPORT!
I do not have any active subscription, and I already cancelled the service and deleted the app completely. Despite this, I am still being charged, which is unacceptable.
We already contacted THE support team but the response was extremely unhelpful.
there are alot of better options available and most important thing is to have good support which is missing with this App.
Do not trust this app if you expect any level of customer service. I was managing the St. Clair website and reached out to their support team regarding our configuration. Zero response. Having an app team ghost you during a live project is a massive risk for any e-commerce business. Their lack of professionalism forced us to switch to a competitor. Truly disappointing experience.
We're truly sorry for the delay in responding. This fell short of the standard we hold ourselves to, and we understand how frustrating that is. We've since resolved the issue, and if there's anything else you need, our 24/7 chat team is here for you anytime. We'd love the opportunity to make this right.
Priyanka Adhikari created and resolved our full cycle return and exchange operation. She walked us through each step clearly, flagged a potential problem we hadn't noticed, and made sure everything was working before launching our store. Exactly what professional and top tier support looks like. Thank you again Priyanka
One destination to handle all exchanges and returns—super convenient and efficient. The customer support is excellent and always responsive whenever needed.
Special thanks to Madhav from Return Prime—he helped me a lot during the onboarding process and made everything smooth and easy to understand. Highly recommend this platform for anyone looking to streamline returns and exchanges!
The staff is incredibly knowledgeable, they were able to help me and guide me through all of my questions . 10 out of 10.
We decided to try this app because of its high rating, but unfortunately the service does not match the number of stars at all. In fact, it makes me question whether those ratings are genuine.
Customer support is unreliable. They respond whenever they feel like it—if they respond at all—and the issues are rarely solved properly.
Yes, the app looks nice, but in real use you will constantly run into problems. Fixing those problems takes far too long, which costs us money and frustrates our customers.
I strongly do not recommend this app. It will waste your time and likely lead to negative feedback from your own customers.
Good Support. Some features need to be added, Like email notification for the admin for any return/exchange.
