Reviews (792)

Overall rating
4.9
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for streamlining returns and exchanges, highlighting its quick setup, custom strategies, and automation features that improve efficiency and customer service. They appreciate the seamless integration, support for high order volumes, COD refunds, return notifications, and flexible exchange options. The support team is praised for their responsive and effective assistance via live chat and video calls, enhancing the app's reliability and ease of use.

November 12, 2024

The app itself is ready for plug and play - No extravagant setup required. Well thought through customer journey on both sides - Business and end user. What I absolutely love about this is their service. It's truly exceptional! They go above and beyond to solve your issue and also help with setup. Would highly recommend this app f you're looking to streamline your return and exchange process.

RealTruck Australia Pty Ltd
Australia
About 1 month using the app
November 14, 2024

I contacted the team regarding an integration issue, and I am happy to report that it was resolved swiftly and promptly. The support provided was exemplary.

Indidha
India
7 months using the app
November 7, 2024

We started using Return Prime a few months ago and has helped with customer returns. When something goes wrong I immediately ask the chat assistant and they always know what to do or help with the issue!

Wholesale Beddings
United States
5 months using the app
February 18, 2025

One of the best app, we are using so far for managing the returns and exchanges.

Drapelet
India
About 1 month using the app
December 17, 2024

Return Prime provides excellent service. They respond quickly, offer helpful solutions and work with you to resolve any issues. Very reliable and great customer support!

villaThome
Netherlands
9 days using the app
December 18, 2024

Awesome customer service. Very quick answer even at 1AM. Very satisfied up to now with the app

PAPI
Canada
19 days using the app
November 7, 2024

smooth and great experience, Keep up the job.

Basata
India
Over 1 year using the app
November 4, 2024

Easily the best App for returns management, tons of features and customizations possible & incredible customer support

Lagorii Kids
India
About 2 years using the app
November 15, 2024

Super helpful. The Return Prime team is always quick to assist. Definitely recommend!

eyrful
Canada
10 months using the app
November 27, 2024

I have just installed Return Prime and was impressed with the ease of set up and support available. After using a much more expensive app that required extra $ to access additional functions, I am very happy with the price and functionality. The inclusions in the one price such as exchange for higher value items, customer incentivisation options and no limits on number of rules for returns and ...

The Blackmarket Lingerie and Swimwear
Australia
About 19 hours using the app