Reviews (792)

Overall rating
4.9
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for streamlining returns and exchanges, highlighting its quick setup, custom strategies, and automation features that improve efficiency and customer service. They appreciate the seamless integration, support for high order volumes, COD refunds, return notifications, and flexible exchange options. The support team is praised for their responsive and effective assistance via live chat and video calls, enhancing the app's reliability and ease of use.

November 12, 2024

Since day1 I have been using Return Prime for all our returns and exchanges. This app is super user friendly and the service is really prompt and useful. Would definitely recommend to other Shopify businesses

AaMe
India
Almost 2 years using the app
February 20, 2025

Outstanding support and features! I reviewed dozens of reverse logisitics providers and this one does it all and is the most flexible to business needs - more than even the premium services of Loop and Aftership.

They've answered dozens of questions for me. Implemented changes for me. And given me recommendations to make the most of the platform.

Could not be happier.

Garden In Minutes®
United States
8 days using the app
November 15, 2024

Super helpful. The Return Prime team is always quick to assist. Definitely recommend!

eyrful
Canada
10 months using the app
November 28, 2024

Amazing customer service!
Took me a while to get everything set up but the customer service team were instantly available and did everything I needed straight away. Lots of features on this app and a great backend compared to the app we previously used so I am looking forward to using this for our business.

A Little Lacey
Australia
3 months using the app
January 25, 2025

resolved my all query thank you team

Jaipuri Crown
India
7 days using the app
January 18, 2025

So far so good. Had the app less than a month, and support works well! Very quick to get back to me. 5 stars for customer support.

Surya
Australia
8 days using the app
December 31, 2024

Amazing support. They are prompt and quick in responding and resolving issues over a chat, or one can also easily schedule a zoom call in case of more complex issues. The app is also very user friendly and automates the return and exchange process to simplify it significantly!
Good work return-prime

IREA Life
India
14 days using the app
February 18, 2025

Really impressed with Return Prime’s support team! I had a couple of customisation requests, and they jumped on it straight away, got their engineers involved and made it happen. Super responsive and easy to work with. Highly recommend!

DriveVision
Australia
5 days using the app
November 13, 2024

We have been using this app about 10month now, the live chat representative is always helpful and very quick! Since we don't do exchange, the procedure is pretty straight forward and easy to use.

elims
United States
10 months using the app
November 4, 2024

Easily the best App for returns management, tons of features and customizations possible & incredible customer support

Lagorii Kids
India
About 2 years using the app