Reviews (764)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for its effective management of returns and exchanges, highlighting its competitive pricing and features like shipping label generation and exchange handling. They appreciate the user-friendly interface, customization options, and reliable performance. The support team is noted for their quick and helpful responses, enhancing the setup process and overall merchant satisfaction.
Refine
-
By rating
Easily the best App for returns management, tons of features and customizations possible & incredible customer support
smooth and great experience, Keep up the job.
We are using Return Prime for more than 2 years now, and it is One of the best Return App for Shopify users.
Their Service is top notch, very responsive and quick resolutions.
I contacted the team regarding an integration issue, and I am happy to report that it was resolved swiftly and promptly. The support provided was exemplary.
Return Prime has been great for our business. The app is very user friendly. Returns and exchanges have been easy to manage through the app. The support has been top notch. The live chat has been very helpful and follow up has been excellent. Would recommend this app for ecommerce businesses.
The app is very useful - it has made our returns much easier. The team is very helpful.
What a fantastic and easy way to manage return requests. Amazing app. Love it!
Return Prime application has been a transformative experience for managing returns and exchanges. This has significantly reduced the time spent on handling returns and improved our operational efficiency.
Customers appreciate the clear instructions and the ease with which they can initiate returns or exchanges.
I had high hopes because Return Prime promises a lot, and it priced well (although you need the most expensive plan to enable the features I wanted). This app is not developed to work well with the U.S. Postal Service, especially if you need to automate with tracking of returns. Other than USPS itself, none of the logistics carriers enabled can link to USPS tracking. Getting Return Priem to connect to my USPS business account (that I had to create) took days of communication back and forth with USPS. At this point, I feel like I am a beta tester for Return Prime. On the plus side, the customer service is very helpful. On the downside, you'll be talking to them almost every day. The app will work briefly, and then start having errors again. Either it can't generate labels, it can't collect payment from customers for exchanges or tracking of returns stops working. Based on the other reviews, it seems to work well for some people, but it was almost unusable for me with USPS.
Really fast and helpful Customer Service.