Reviews (796)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for streamlining returns and exchanges, highlighting its quick setup, custom strategies, and automation features that improve efficiency and customer service. They appreciate the seamless integration, support for high order volumes, COD refunds, return notifications, and flexible exchange options. The support team is praised for their responsive and effective assistance via live chat and video calls, enhancing the app's reliability and ease of use.
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Super helpful. The Return Prime team is always quick to assist. Definitely recommend!
I have just installed Return Prime and was impressed with the ease of set up and support available. After using a much more expensive app that required extra $ to access additional functions, I am very happy with the price and functionality. The inclusions in the one price such as exchange for higher value items, customer incentivisation options and no limits on number of rules for returns and ...
Super helpful customer support.
I had high hopes because Return Prime promises a lot, and it priced well (although you need the most expensive plan to enable the features I wanted). This app is not developed to work well with the U.S. Postal Service, especially if you need to automate with tracking of returns. Other than USPS itself, none of the logistics carriers enabled can link to USPS tracking. Getting Return Priem to ...
What a fantastic and easy way to manage return requests. Amazing app. Love it!
I recently added Return Prime to my Shopify Store and had a few questions, which were quickly resolved via text chat. I appreciate the quick polite responses and look forward to implementing Return Prime in my business knowing that help is nearby if needed.
very prompt service and clear communication
It has bunch of bugs - also support is very low
1) request are not moving automatically even after wonder bot setup is done properly (verified by return prime team)
2) have to keep following up for any issue reported by us , otherwise support team don't care
3)if seller raise return request manually from the backend if customer is unable to do so than none on returns rules applies (in actual ...
Very impressive features and support ! Would highly recommend Return Prime.
Marie made this call very easy and simple for me. She was attentive and understanding! She exceeded my expectations