Reviews (792)

Overall rating
4.9
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for streamlining returns and exchanges, highlighting its quick setup, custom strategies, and automation features that improve efficiency and customer service. They appreciate the seamless integration, support for high order volumes, COD refunds, return notifications, and flexible exchange options. The support team is praised for their responsive and effective assistance via live chat and video calls, enhancing the app's reliability and ease of use.

December 3, 2024

Super helpful customer support.

Forever Soles
Australia
Over 1 year using the app
November 12, 2024

I had high hopes because Return Prime promises a lot, and it priced well (although you need the most expensive plan to enable the features I wanted). This app is not developed to work well with the U.S. Postal Service, especially if you need to automate with tracking of returns. Other than USPS itself, none of the logistics carriers enabled can link to USPS tracking. Getting Return Priem to connect to my USPS business account (that I had to create) took days of communication back and forth with USPS. At this point, I feel like I am a beta tester for Return Prime. On the plus side, the customer service is very helpful. On the downside, you'll be talking to them almost every day. The app will work briefly, and then start having errors again. Either it can't generate labels, it can't collect payment from customers for exchanges or tracking of returns stops working. Based on the other reviews, it seems to work well for some people, but it was almost unusable for me with USPS.

StrapHabit
United States
3 months using the app
November 1, 2024

What a fantastic and easy way to manage return requests. Amazing app. Love it!

AJEH Jewellery
India
About 1 year using the app
October 21, 2024

I recently added Return Prime to my Shopify Store and had a few questions, which were quickly resolved via text chat. I appreciate the quick polite responses and look forward to implementing Return Prime in my business knowing that help is nearby if needed.

Magenta Muse
United States
3 months using the app
November 13, 2024

It has bunch of bugs - also support is very low
1) request are not moving automatically even after wonder bot setup is done properly (verified by return prime team)
2) have to keep following up for any issue reported by us , otherwise support team don't care
3)if seller raise return request manually from the backend if customer is unable to do so than none on returns rules applies (in actual rules should be same for every request - right?)

Fashion Floor India
India
6 months using the app
December 16, 2024

very prompt service and clear communication

Salt & Wood
Australia
4 months using the app
December 10, 2024

Very impressive features and support ! Would highly recommend Return Prime.

Uniform Craft
India
27 days using the app
November 18, 2024

Marie made this call very easy and simple for me. She was attentive and understanding! She exceeded my expectations

EHH
United States
5 months using the app
January 17, 2025

Very Helpful

Enrico Eyewear
India
About 1 year using the app
December 12, 2024

Chatting with WONDER was so easy and quick. She has a lot of patience and always willing to help with a smile. Thank you so much for assisting me every time I need help.

AHVI BLU
United States
About 22 hours using the app