Reviews (792)

Overall rating
4.9
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for streamlining returns and exchanges, highlighting its quick setup, custom strategies, and automation features that improve efficiency and customer service. They appreciate the seamless integration, support for high order volumes, COD refunds, return notifications, and flexible exchange options. The support team is praised for their responsive and effective assistance via live chat and video calls, enhancing the app's reliability and ease of use.

December 31, 2024

Amazing support. They are prompt and quick in responding and resolving issues over a chat, or one can also easily schedule a zoom call in case of more complex issues. The app is also very user friendly and automates the return and exchange process to simplify it significantly!
Good work return-prime

IREA Life
India
14 days using the app
February 18, 2025

Really impressed with Return Prime’s support team! I had a couple of customisation requests, and they jumped on it straight away, got their engineers involved and made it happen. Super responsive and easy to work with. Highly recommend!

DriveVision
Australia
5 days using the app
December 9, 2024

The app is very useful - it has made our returns much easier. The team is very helpful.

Nestasia
India
6 months using the app
November 21, 2024

the app works perfectly as described and has been one of our best purchases on shopify

HomePro
Egypt
Over 1 year using the app
December 19, 2024

good app, easy to use, easy to set up for all sorts of exchange policies whether you organise shipping label or customer has to ship back its all covered. fast support. no complaints.

GARUDA
India
2 months using the app
February 25, 2025

super réactif! service client très efficace qui répond en quelques minutes.

UJO
France
Almost 2 years using the app
February 22, 2025

Just installed but already seeing that it is a great app so far. Keep up the good work. One or two minor improvements I notice which I will give to the team for further improvement. The customer support is also good and helpful. Overall an all-round returns management system.

House Of Aaradhi
India
About 10 hours using the app
February 20, 2025

Very helpful support team, they catered to my needs and were able to customise the app for me, I highly recommend :)

Arozen
Australia
12 days using the app
November 28, 2024

Return Prime has been great for our business. The app is very user friendly. Returns and exchanges have been easy to manage through the app. The support has been top notch. The live chat has been very helpful and follow up has been excellent. Would recommend this app for ecommerce businesses.

Micaela Greg
United States
22 days using the app
December 5, 2024

Really fast and helpful Customer Service.

Peony Faux Flowers
United Kingdom
About 3 years using the app