Reviews (792)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for streamlining returns and exchanges, highlighting its quick setup, custom strategies, and automation features that improve efficiency and customer service. They appreciate the seamless integration, support for high order volumes, COD refunds, return notifications, and flexible exchange options. The support team is praised for their responsive and effective assistance via live chat and video calls, enhancing the app's reliability and ease of use.
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Amazing support. They are prompt and quick in responding and resolving issues over a chat, or one can also easily schedule a zoom call in case of more complex issues. The app is also very user friendly and automates the return and exchange process to simplify it significantly!
Good work return-prime
Really impressed with Return Prime’s support team! I had a couple of customisation requests, and they jumped on it straight away, got their engineers involved and made it happen. Super responsive and easy to work with. Highly recommend!
The app is very useful - it has made our returns much easier. The team is very helpful.
the app works perfectly as described and has been one of our best purchases on shopify
good app, easy to use, easy to set up for all sorts of exchange policies whether you organise shipping label or customer has to ship back its all covered. fast support. no complaints.
super réactif! service client très efficace qui répond en quelques minutes.
Just installed but already seeing that it is a great app so far. Keep up the good work. One or two minor improvements I notice which I will give to the team for further improvement. The customer support is also good and helpful. Overall an all-round returns management system.
Very helpful support team, they catered to my needs and were able to customise the app for me, I highly recommend :)
Return Prime has been great for our business. The app is very user friendly. Returns and exchanges have been easy to manage through the app. The support has been top notch. The live chat has been very helpful and follow up has been excellent. Would recommend this app for ecommerce businesses.
Really fast and helpful Customer Service.