Reviews (648)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for streamlining return processes, effectively lowering return rates and promoting exchanges over refunds. It features a user-friendly interface, customizable reasons for returns, email templates, and various integrations. Additional highlights include built-in upsell and smart customer journey optimizations. The support team is responsive and helpful, enhancing the app's reliability and performance, making it a valuable tool for improving the post-purchase customer experience.
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We have been using this Return prime for years and they gave us nothing but good service.
Customer service is really responsive.
Installed this to help manage returns and made a slight error when I coded in some features. They were able to chat with me and fix things for the store. So far so good.
Very easy system to navigate and reasonably priced. Support team is vey helpful and easy to get in touch. Overall would recommend.
The customer service has been prompt and extremely helpful. I am very glad we have chosen this app! The functions at the basic label are also great. I was able to schedule a call to go through the entire platform, and they sat down with me and answered all my questions! If you need your hand held to set up your systems like I do, this is a fantastic app to use!
Outstanding support and features! I reviewed dozens of reverse logisitics providers and this one does it all and is the most flexible to business needs - more than even the premium services of Loop and Aftership.
They've answered dozens of questions for me. Implemented changes for me. And given me recommendations to make the most of the platform.
Could not be happier.
Wonder was an amzing and incredible help - i could sit there firing questions all day and they would just fire back answers - great service. Thank you!
Returns prime customer service are an amazing team, we have never had to wait more than a few minutes for a response and they are always happy to help and get things changed super quick
I highly recommend giving this app a spin if you are looking for a product return solution! It works great out of the box and has many integrations to choose from. We asked them to add an integration they didn't have listed and their team and ours were able to create a new one very quickly and it works amazingly well.
Their support team is probably their best kept secret. Any question or problem I had, they were more than willing to help me out and stay on top them. Their support team is probably the best team I have ever worked with by far, y'all rock!
5/5 app and team! =)
Really impressed with Return Prime’s support team! I had a couple of customisation requests, and they jumped on it straight away, got their engineers involved and made it happen. Super responsive and easy to work with. Highly recommend!
So helpful! The best support service and very fast to respond