Reviews (792)

Overall rating
4.9
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for streamlining returns and exchanges, highlighting its quick setup, custom strategies, and automation features that improve efficiency and customer service. They appreciate the seamless integration, support for high order volumes, COD refunds, return notifications, and flexible exchange options. The support team is praised for their responsive and effective assistance via live chat and video calls, enhancing the app's reliability and ease of use.

December 28, 2024

great support

LAVANYA THE LABEL
India
2 months using the app
November 21, 2024

the app works perfectly as described and has been one of our best purchases on shopify

HomePro
Egypt
Over 1 year using the app
January 23, 2025

By far this is the best app. to manage return & exchange on your store!
The setup can be done so easily, and if you are not sure on some config or require help, the support team will assist on your concern right away. The app. also has an update from time to time in a good direction.

Marimekko VN
Vietnam
26 days using the app
December 19, 2024

good app, easy to use, easy to set up for all sorts of exchange policies whether you organise shipping label or customer has to ship back its all covered. fast support. no complaints.

GARUDA
India
2 months using the app
November 27, 2024

I had the pleasure of working with Adebayo, and I must say his support was exceptional! He was incredibly patient, detailed, and went above and beyond to assist me with my queries. His guidance made a complex process much easier to understand. Thank you, Adebayo, for your outstanding service! Highly recommend this support team!

Cidira
Germany
8 months using the app
December 11, 2024

Jusqu'à présent, je suis plutôt satisfaite. Le service client est très réactif et offre une aide complète et personnalisée à chacune de mes demandes. Equipe très serviable.
L'interface est agréable, et le rendu sur mon site est à la hauteur de mes attentes.
À voir par la suite, au fil de son utilisation.

Daronnes
France
3 months using the app
November 14, 2024

Return Prime was one of the first apps I installed when I set up my store 2 years ago.

I probably only use 50% of it's capabilities, but it's been rock solid. It's easy to use, no customer complaints, and no-outages, so I don't have to stress about returns or exchanges.

This is a great product. Highly recommend.

FLIPMITS
United States
Almost 2 years using the app
February 20, 2025

Very helpful support team, they catered to my needs and were able to customise the app for me, I highly recommend :)

Arozen
Australia
12 days using the app
December 24, 2024

Its a great app

Kaftanize
India
About 1 month using the app
December 13, 2024

The customer support team at Returns Prime is exceptional! They are prompt, helpful, and ensure all queries are resolved efficiently

Pspeaches
India
2 months using the app