Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its efficient processing of returns and exchanges, including handling single refunds for multiple items. It offers customization to match store policies and branding, and integrates with platforms like Shipstation for easy return shipping. Merchants value its time-saving automation, instant shipping labels, and warranty claim handling. Features like "get paid back" and smart exchanges boost customer satisfaction. The support team is proactive and responsive, often incorporating merchant suggestions. The app also supports Indian e-commerce and promotes upselling.

August 8, 2022

I havent used it yet but the developer contacted me and explained every detail via google meeting. And setted up the app for meş And it seems like it is great to lead refunds and to build trust among customers. Also all functions are opened to the users. The difference between pro and free plan is the numbers of customers’ refund issues per month. You can decide to the plan according to your needs.

CUTE WEIRDOS UNIVERSE
United Kingdom
12 months using the app
April 25, 2023

Return Prime is a game-changer for our Shopify store. It has simplified the process of processing returns & exchanges, allowing us to serve our customers better while saving time and money. The features are comprehensive, the interface is intuitive and the customer service team is top-notch. We highly recommend Return Prime to anyone who needs a hassle-free solution for their return & exchange management needs!

SASSAFRAS
India
12 months using the app
November 22, 2022

I was introduced to Returns Prime last month and honestly it has really changed the way we handle and process returns. After searching for many months we found the perfect returns platform for the Indian market as it integrates seamlessly with Indian courier providers. The service team is also very prompt and responsive. Great job !!

Salty Accessories
India
12 months using the app
December 13, 2022

I switched to Return Prime from another service more than 1 year ago. I find the app useful, with many good features like Exchange for any product in the store, various refund options for my customers, incl. bank transfer which is absolutely needed for the markets my store operates. The back-end works smooth and my overall experience with Return Prime is positive.
The team behind the app is very responsive and open for new features and improvements.

Plámenna Fashion Boutique®
Bulgaria
11 months using the app
October 13, 2022

Great customer service from Saket who was the person who helped me through setting up the APP! I highly recommend and the app is easy to use!

Wear The Magic Shop
United States
11 months using the app
March 3, 2023

Very great support helped me enable the return portal manually. They also helped me add other css customisations to improve my return portal. They put all this effort in for my company when I was using the free plan. I would recommend this app to every business owner who wants to create a return portal for their customers.

Augusto
Netherlands
11 months using the app
July 16, 2021

Just 100% worth it. The timely and effective support. Efforts they've put deserves an appreciation especially Shubham from the team, thanks a lot:) Excellent experience so far<3

Allure Armoire
India
11 months using the app
April 18, 2022

L'application est super simple d'utilisation et le support est vraiment à l'écoute . De plus grace à cette application les retours seront beaucoup plus simple à faire pour les clients.

Ab’s house
France
11 months using the app
January 11, 2022

We work in a very technical business selling TV Parts so we needed a very specific and technical returns app. Return Prime met all of our needs with flying colors and in fact, we required some custom coding to alter our return portal and the team at Return Prime took care of us ASAP. Their support and technical teams are very communicative and honest and they helped us come to a custom solution for our business. We employ a lot of apps on the Shopify Marketplace and Return Prime is by far the best supported and active team we have ever worked with. We cannot thank them enough for all their hard work and if they develop any other applicable products for our industry you can bet we will be the first ones to install them!

Direct TV Parts
United States
11 months using the app
July 5, 2021

Very easy to use and install. Customer service department are super supportive :) Hightly recommend

TimTay Official
Vietnam
11 months using the app