Reviews (765)

Overall rating
4.9
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective management of returns and exchanges, highlighting its competitive pricing and features like shipping label generation and exchange handling. They appreciate the user-friendly interface, customization options, and reliable performance. The support team is noted for their quick and helpful responses, enhancing the setup process and overall merchant satisfaction.

September 14, 2022

This is one of the best app available on Shopify market for all D2C brands. Simple UI, easy exchange and return process. No tech knowledge required, just plug in and start using it. One click reverse pickup, another click create an exchange, simple and effective. We are using this from last 90 days and the experience is WAOO.
A must have app for all D2C brands.

freecultr.com
India
About 1 year using the app
June 7, 2022

Recently i was stuck in integration with one of the logistic partner and return prime chat support save my day.

One8 Select
India
About 1 year using the app
November 21, 2022

We are satisfied with Return Prime, and the customer support is excellent.
Absolutely awesome. The customer service is better than any other app I have used. Attentive and more than helpful and very quick to get back to you with any questions or help. I would recommend this app to anyone how needs to streamline their returns...

Accessorize India
India
About 1 year using the app
Edited April 24, 2023

My representative Shubham was AWESOME! He went above and beyond what was asked of him regarding the app. He also assisted me with creating order exchanges and explained the automatic inventory stock.

ShowMeWhatUWorkingWithFishing&Hunting
United States
About 1 year using the app
October 21, 2021

Really great app. Saves a lot of time and hassle. The bot feature is very nice and useful. Support is Fabulous!!

Coozly
India
12 months using the app
August 8, 2022

I havent used it yet but the developer contacted me and explained every detail via google meeting. And setted up the app for meş And it seems like it is great to lead refunds and to build trust among customers. Also all functions are opened to the users. The difference between pro and free plan is the numbers of customers’ refund issues per month. You can decide to the plan according to your needs.

CUTE WEIRDOS UNIVERSE
United Kingdom
12 months using the app
April 19, 2023

Works well and has very good customer service. The pricing is also very affordable as well. Highly recommend

Wildhunter.ie
Ireland
12 months using the app
September 18, 2023

great app. It met all our needs regarding return requests. Our customers can also use it without any problems.

GETCHO
Türkiye
12 months using the app
April 25, 2023

Return Prime is a game-changer for our Shopify store. It has simplified the process of processing returns & exchanges, allowing us to serve our customers better while saving time and money. The features are comprehensive, the interface is intuitive and the customer service team is top-notch. We highly recommend Return Prime to anyone who needs a hassle-free solution for their return & exchange management needs!

SASSAFRAS
India
12 months using the app
November 22, 2022

I was introduced to Returns Prime last month and honestly it has really changed the way we handle and process returns. After searching for many months we found the perfect returns platform for the Indian market as it integrates seamlessly with Indian courier providers. The service team is also very prompt and responsive. Great job !!

Salty Accessories
India
12 months using the app