Reviews (655)

Overall rating
4.9
Counts per rating level
  • 97% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for streamlining return processes, particularly by converting returns into exchanges to maintain customer satisfaction and revenue. It is user-friendly with customizable features like processing reasons and email templates. The app integrates seamlessly with other systems and is praised for its smooth performance. The support team is responsive and effective in resolving issues, enhancing its value in e-commerce operations.

August 14, 2024

Perfect app

Zenir
United States
About 3 hours using the app
April 4, 2023

Return Prime has made handling returns, exchanges, and refunds incredibly easy. The platform's seamless integration with my shipping providers which simplifies the process while offering in-store returns and store credit refunds. The migration from my previous app was hassle-free, and the customer support has been outstanding. Overall, Return Prime is a fantastic solution for any e-commerce business looking to improve its returns management.

Conveying & Hoisting Solutions
Australia
26 days using the app
April 3, 2024

I would like to say thanks for quickly help and my issue has been resolved.

Domin8Active
India
25 days using the app
September 10, 2021

This app provides a seamless return and exchange experience to our customers. Before we used to do return and exchanged manually. With increase in the number of orders, the manual process got hectic and our customer experience was getting bad. With this app, our manual process is reduced and now our staff can focus on more productive things. This app seems solving many of our staff and customer experience issues. Our customer are happy with speedy return and exchange process. Thank you so much for making such a wonderful app.

CREEZ
India
24 days using the app
November 10, 2021

We are in trial period right now, but the app is marvelous!
The support team is extremely helpful and they really have our sicere gratitude forever!
How can you not recommend someone who goes beyond their obligations just to solve your problems? They solved super fast an ugly issue generated by other app. Not what anyone would do...
I REALLY TRULLY RECOMMEND THEM!
The app works smooth and the suppor team is the best I've ever seen.

Taggo.ro
Romania
23 days using the app
July 7, 2023

I don't know what took me so long. Customer support is very attentive, pleasant, and helpful. Allowed me to customize the app exactly as I need for my customer base. Held my hand thru the process. Now I've simplified a process that used to take my time away.

Loccrush™
United States
23 days using the app
Edited December 12, 2022

I loved the app best app for order return and exchange request, Support team is really quick and supportive.
thankyou.

rockstarjeans
India
23 days using the app
October 8, 2021

We contract the payment module, and we are delighted. Their technical assistance service is extremely fast and efficient, in less than 24 hours they had responded to all our requests. They are great, the best app to manage returns without a doubt. 100% Recommended

cuchy.es
Spain
23 days using the app
June 3, 2022

I amazed on how this app works, i just started to use it, and the main think I love is the Customer Service, I never had such a easy experience like now, these guys are quick and to the point, keep up with your great work.

Aleeza Paris
United States
22 days using the app
May 24, 2022

This has been a great app, I wish we would have started using it earlier! Customer service has been very helpful with any questions I've had.

The Great PNW
United States
22 days using the app