Reviews (747)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for streamlining returns and exchanges, enhancing operational efficiency with features like multi-item refunds, COD refunds, and direct customer notifications. They find the interface intuitive and customizable, ensuring visual consistency with their store themes. The support team is noted for their responsive and proactive assistance, including personalized live chat support. Merchants recommend it for its robust features and ease of use.

September 2, 2021

The app itself works great and is easy to install. This smoothens the return process a lot. What's more important is the customer service Return Prime offers, I've never experienced any service like this. I needed some help with the app and the support was fast and professional. They even went out of their way to help me with questions that were unrelated to Return Prime. Also, I asked about some cosmetic options and at the time they did not offer those, one day later I got a text from them telling me they implemented the exact feature I was looking for. I highly recommend this app!

Showerly
Netherlands
10 months using the app
June 21, 2023

It was very easy to set up and the support team was there to help us with any questions we had. They even helped with adding the URL to start a return on our website which was a cherry on the top.

Bold & Brave
United States
10 months using the app
August 7, 2023

Moreover, the representative's patience and willingness to go the extra mile were truly remarkable. They guided me through each step of the troubleshooting process, making sure I was comfortable and confident in executing the required actions. This level of personalized attention is a rarity in today's fast-paced world, and it left a lasting impression on me.

The Kurta Company
India
10 months using the app
May 31, 2023

Return Prime also impressed me with its excellent customer service. Whenever I had a question or needed assistance, their support team was readily available to help. They were professional, knowledgeable, and genuinely committed to ensuring that my return experience was smooth and hassle-free. Their prompt and friendly responses made me feel valued as a customer.

TARAMA JEANS
India
10 months using the app
September 8, 2023

Problems solved quickly.

VUDU
India
9 months using the app
September 28, 2023

As a user of the Return Prime app, I am happy to say that it has been a great experience for me. Here is my review of the app:
1) It is Easy to use
2) Optimal return experience: I love how easy it is to give our customers an optimal return experience.
3) The app allows you to use their standard returns policy or your own, and you can also customize the branded email templates
Overall, I highly recommend the Return Prime app for anyone looking for a returns management solution for their Shopify store. It is easy to use, provides valuable insights, and allows for customization to fit your store's needs.

Assembly
India
9 months using the app
September 28, 2022

The Return Prime app has made returns and exchanges so smooth.Their support team deserves 5 stars for their promptness in replying and solving issues. Thank You!!

Plan B
India
9 months using the app
October 19, 2023

I have been using this application for a while now, and impressed with its user-friendliness and the exceptional customer support they provide.

From the moment I started using this app, I was blown away by how intuitive and easy it is to use. The interface is sleek, and navigating through the various features is a breeze. Even if you're not tech-savvy, you'll find yourself comfortably using the same in no time.

What truly sets apart is their customer support. I had a few questions and encountered a minor issue, so I decided to reach out to their support team. To my amazement, they responded promptly and were incredibly helpful. They guided me through the issue, ensuring I had a seamless experience. It's clear that they genuinely care about their users' satisfaction.

The combination of a user-friendly app and superb customer support is a game-changer. "Order returns by Return Prime" has made my life easier, and I feel confident knowing that if I ever need assistance, they're there to help. This level of commitment to their users is rare and commendable.

I highly recommend this application to anyone looking for an app that not only gets the job done but does so with style and exceptional support. Thank you, "Order returns by Return Prime", for making my life easier and more enjoyable!

Overlays Clothing
India
9 months using the app
July 9, 2021

Value for Money.
Perfect to start with low return Quantities
Amazing support. Helped us resolve carrier integration issue within hours.

CHHAPA
India
9 months using the app
May 8, 2023

best app alos integrates with indian lostics provider as well everything is good also the developer is supportive

InArt-Studio
India
9 months using the app