Reviews (724)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for streamlining returns and exchanges, enhancing operational efficiency and customer satisfaction. It features a comprehensive set of tools, including simultaneous refunds for multiple items and immediate shipping label availability, even on the free plan. The intuitive interface simplifies the return process for both merchants and customers. Regular updates introduce valuable features like COD refunds and seamless integration with various platforms. Merchants also praise the app for its reliable performance and exceptional support, noting the responsiveness and effectiveness of the support team in resolving issues.
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customer service is very helpful
Great and very easy to use app. Customer service is very quick and extremely efficient with any questions we have.
Update - we have faced some minor issues with requests we needed but each and every time we get responses immediately and new solutions found for our requests. Shubham and team are so very accommodating and helpful in finding the solutions to make this very seamless. Our returns and exchange options have transformed to the best with their app! Definitely recommend it! We have been struggling to find the right platform to facilitate our returns and exchanges. not only does return prime provide the option for customers to exchange their items but it is so smoothly linked with shopify that almost everything is automated and updated throughout the process. we have been working with Shubham to get the portal customised to our very specific needs and he has done above above and beyond to create something tailored to our needs. He worked so hard and was so helpful the entire process was amazing. We canot wait to continue using it (we processed a couple of requests and so far its been excellent) Thank you Shubham and team!!!!
9/10 actually. I have been using the app for like 6 months now and encountered some non-app-related but could-be-solved-by-app problems. E.g shopify archives orders automatically, and the customers cannot raise return request since their order is archived. Also the orders must be fulfilled before the customers try to raise a request. I mean I see the logic but not that practical :) But the help center is insane!!! I am not sure how the person works that efficient but there has been no issue that they can't solve. Responds real fast with real solutions.
Hi
Earlier we were doing manual returns via mails and other channels which were not channelised and cumbersome. With Returns prime- all our returns are now easily processed and sent for pickup. The customer queries have reduced a lot. Fully recommend this app
The app has made the return process easy. Very flexible and effective Customer Service. They resolve the issue immediately
The onboarding process with shubham was very smooth and easy. Thank you return prime for an amazing journey with you.
After trying many similar services, I find that this application is great (pricing - customer service - ease - they take into account that every store has a brand and customization is very easy).
Very cheerful, very professional. An app you'll want to work with. I always think I'm safe. Thank you!!
customer service was very helpful to answer my smaller questions about user interface! the program is easy to navigate.