Reviews (720)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for streamlining returns and exchanges, enhancing operational efficiency and customer satisfaction. It features a comprehensive set of tools, including simultaneous refunds for multiple items and immediate shipping label availability, even on the free plan. The intuitive interface simplifies the return process for both merchants and customers. Regular updates introduce valuable features like COD refunds and seamless integration with various platforms. Merchants also praise the app for its reliable performance and exceptional support, noting the responsiveness and effectiveness of the support team in resolving issues.

Edited August 9, 2021

For some reason, the track order page loads very slow on my site. And it’s the only page that does that. Edit: They got it fixed. I think it was mainly the image on the page slowing down the site. And perhaps some other things since it didn’t immediately stop once the picture got removed. Either way, it’s all good now.

Syndicated
United States
6 months using the app
February 24, 2023

This product is all you need for your after-service in D2C. I saw many other apps, but the user experience it provides and its features are pretty unbelievable. It is undoubtedly the best product, the smooth handling of multiple returns to managing exchange for higher to lower value orders. I am yet to explore the bot and other advanced features of the tool. I am already amazed though. Kudos to the team.

Chowkhat Handicraft
India
6 months using the app
December 21, 2022

Easy set up, could be a bit tricky to do it but there's a great and fast response from customer service. That make everything easy to set.

conectoshop
Denmark
6 months using the app
September 22, 2023

Wow! What a fantastic app. The customer service is top-notch. I got through within 2 min, and the representative patiently walked me through all the steps needed to set up my account. Thank you.

Bébekah
United States
6 months using the app
December 13, 2022

I was looking for a easy returns app to instal on my shopify account and tried Return Prime, my theme was not compatible and i was helped directly by their customer support which had it up and running within minutes. The process was very easy and the service provided was spot on. Very happy customer. Thank you.

Shut up and ride
United Kingdom
6 months using the app
Edited February 25, 2022

This app has saved me a lot of time. Now my customers directly raise their return requests through this. It's very easy to use and customer support is outstanding. Would be installed in my other stores too.

The Woman's Shop India
India
6 months using the app
February 26, 2023

Very good, reliable, fast and above all sympathetic support! The app is highly recommended. Wonder from the support team is the best!

Vacted Clothing
Germany
6 months using the app
September 25, 2023

We are quite satisfied with Return Prime. The interface is easy to use and the whole process of exchange & return has become smooth.

MR BUTTON
India
6 months using the app
April 21, 2023

I was having issue with automatically adding return prime to my website and contacted their support team. believe me I had never came across with something like that, their customer support is far more better than many big companies, they are so kind polite and helpful towards their clients. support staff @wonder guided me to integrate the app to my website and done it only in few minutes. loved their service

Vastra Nation
India
6 months using the app
April 25, 2023

Great app, a must for all Shopify stores, go and install. Very helpful and friendly support staff. Wonder really helped me a lot.

Clickcart - South Africa
South Africa
6 months using the app