Reviews (634)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its intuitive interface and versatile return and exchange features, including the ability to process a single refund for multiple items. It offers customization to match store policies and branding, and provides immediate shipping labels. The app's customer support is praised for their quick responses and proactive approach. Its automation capabilities save time for businesses, and it scales well for both small and large operations.

January 23, 2023

The customer support team is very friendly, helpful, and responsive. I've tried a few different return apps and this one is the best one I've tried, for the price. The onboarding is succinct, and I like the super hero theme. 10/10, would definitely recommend this to anyone who's trying to free up their time and provide a good customer experience

Alexander D
United States
5 days using the app
February 13, 2023

10/10 really like the customer service they are very lovely and will help you even thought you are a starter

Trustlife
Malaysia
5 days using the app
May 3, 2022

I've been pretty impressed with the proactive customer service. After app installation, you are guided with super easy steps for set up. I started engaging with Wonder (their chatbot) and immediately was provided with proactive assistance and answers. They even set up the link to my return policy page just to make I was covered. Later on I received an email double checking if everything was good on my end. One of the reasons I installed this app is because of the uploading photo feature and have an easy exchange and return process. If you think you might be the type of person who needs hand holding, try installing the app and have a conversation with Wonder.

WILDRAX
United States
4 days using the app
July 29, 2022

Amazing customer support who helped to install the widget on my customer account page without any problems. Great design and provides my customers with a seamless returns process.

Frizz + Co™
Canada
3 days using the app
July 14, 2022

Good app! meets the needs of my shop. Very easy and quick setup. Customer support is great! Very fast and efficient :)

MAINPADEL
Italy
3 days using the app
April 7, 2023

Ota, From Nigeria is huge help any one stuck. She has amazing skills in helping and fixing things. She is very polite and answers quickly, and a special thing about her is she makes you forget that you are stuck. She is really fast at solving merchant's store issues. Great help by her, We really appreciate her help and feel relieved now.

HOOR
United States
3 days using the app
September 13, 2021

Simple and easy to use. First time using i needed help from support, which i received instantly from support chat!

Ompputori
Finland
3 days using the app
March 2, 2022

Brilliant support and pleased with the app functionality. Wonder in support has been very helpful in answering any questions or setting up functionality to suit our business needs. I would recommend this app to anyone wanting to streamline their returns processes. 5 Stars*****

House of Isabella UK
United Kingdom
2 days using the app
April 20, 2023

Quick and fast integration. Makes the entire process of returns and exchanges very convienient. Special thanks to the team for their Start up program.

Andune
India
2 days using the app
Edited March 30, 2023

EASY TO REACH A REP & SHE WAS SUPER ATTENTIVE TO ALL MY REQUESTS/ NEEDS. HER NAME WAS WONDER WOMAN...

MooMoos CLOSET
United States
2 days using the app