Reviews (638)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its intuitive interface and versatile return and exchange features, including the ability to process a single refund for multiple items. It offers customization to match store policies and branding, and provides immediate shipping labels. The app's customer support is praised for their quick responses and proactive approach. Its automation capabilities save time for businesses, and it scales well for both small and large operations.

July 7, 2022

Having the best time setting this app up! It was really important to me to pick a returns page that matched my business branding and this was it for me. I am a new user of this app but am a big fan already and super excited about it. As a new and small business we do not get a lot of return requests so having a company willing to allow us a free entry level returns option is huge. Scaling up the cost still looks fair as well. This app offers a one hundred percent functional returns page for your customer. Customer service is beyond patient and prompt when contacted. I am loving this app. You will too! Thank you!

MA’AT LUXE HOME™
United States
About 6 hours using the app
July 14, 2023

Super easy to set up (much muck quicker than other return apps and with much less frustration), works perfectly and the service is just the best I ever experiences with a Shopify App.
Really recommendable.

CYCLITE
Germany
About 5 hours using the app
October 26, 2021

Useful app and helpful support! I have used this app for my store and during configuring faced some integration issue but the Support guy help me in meaningful way.

Barkhat Ritual Perfumerie
United States
About 5 hours using the app
May 5, 2022

Thank you Shubham for helping me set up this app in my customer profiles! I love how detailed and customizable everything is and am excited to finally streamline returns/exchanges for my shop!

KINWAMONSTER
United States
About 5 hours using the app
July 12, 2022

I just installed the app and customer support did an excellent job helping me get set up! My other app was having lots of configuration issues and this one so far seems to be working great!

Nanda Jewelry
United States
About 5 hours using the app
September 24, 2021

This App is easy to install and their customer service is impeccable. The fact that you can link your mail carriers and have automatic labels sent to the client for a return, is a game changer. Plus, you can charge a flat rate return price to the client as well.

Joli-Glo Maternity
Canada
About 4 hours using the app
September 21, 2023

My experience with Return Prime has been interesting. After a few months of use, here's my review:

The customer service is excellent, with prompt and friendly support from Wonder Woman and Shubham.

The platform itself is user-friendly and customizable for the customer-facing side.

Overall, I recommend considering Return Prime for your returns platform, especially due to its affordability compared to competitors.

forhunna
United Arab Emirates
About 2 hours using the app
April 11, 2023

It was a great experience on day one!!
Especially the WONDER their customer support.
It was a smooth experience from end to end.

They should allow multiple exchange/return requests from one order in one request.

PAMILANO
India
About 3 hours using the app
September 20, 2021

I have NEVER, and let me repeat, NEVER dealt with an app that has such amazing customer service. They will guide you through the entire account setup with accuracy and ease to ensure your returns page/process is nothing short of immaculate. This would be the fifth app I have tried using for a seamless return policy or my website and it surely puts the rest to shame. They have only begun on there journey into being the worldwide leader in ecommerce returns and they already are outperforming the biggest of names. Do not look any further Return Prime is the way to go!

TheAllyCatWalk
United States
About 3 hours using the app
September 15, 2023

Wonder was great! Did everything I needed. Couldn't be happier.

Monumental Store
United States
About 2 hours using the app