Reviews (634)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its intuitive interface and versatile return and exchange features, including the ability to process a single refund for multiple items. It offers customization to match store policies and branding, and provides immediate shipping labels. The app's customer support is praised for their quick responses and proactive approach. Its automation capabilities save time for businesses, and it scales well for both small and large operations.

February 15, 2023

I just added this to my store. I wanted to start off with the free plan with 5 requests a month. I was setting up everything and noticed I have to pay $19.99 a month to be able to let my customers exchange for other products. That seems a little pointless to me and does not make any sense. If you are going to allow up to 5 requests (exchanges and returns) for a free plan, shouldn't that include any EXCHANGE? or at least offer a free trial? I will be switching to another app unfortunately.

Mermaid Haus Jewelry
United States
1 day using the app
October 7, 2021

So far excellent Return platform super easy to use and the support I got from Wonder Women was amazing. Super quick response and my issue was resolved in minutes. Highly recommend this.

Sax & Ro
United States
1 day using the app
Appsdart Solutions Private Limited replied October 8, 2021

Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We will definitely look to contribute more with the same energy.

Cheers!!

August 16, 2021

Application bien faite et facile d'utilisation et service d'aide au top !
Ils m'ont installé le code sur ma boutique en quelques minutes !

Not Parfaite
France
1 day using the app
May 18, 2023

I was able to live chat with someone right away after downloading to customize the app to fit my needs. The chat support is super helpful.

PROCLAIM
United States
About 1 hour using the app
December 26, 2022

Just what we need to deal with returns and damaged good refunds. Wonder helped me set up the app and choose the settings.. Great service

Scentemental
United Kingdom
About 1 hour using the app
September 1, 2022

Super easy to install! I had a few questions and the live chat was very helpful so set up everything. It took me 10 mins :)

SARAHSILVER
Canada
About 1 hour using the app
August 3, 2022

Very impressed with this app. Looking forward to seeing it operate in my store. Seamless integration.

Little Leather Soft Sole Baby Shoes
Australia
About 1 hour using the app
June 12, 2023

Our experience with Return Prime has been first class. Their returns portal is very efficient and user-friendly. Their customer service is also brilliant, they are very accommodating to suit your brands needs and figuring out a plan that works best for you. Highly recommend!

DeMoo Jeans
United Kingdom
41 minutes using the app
September 9, 2021

I have been trying to find a simple yet effective app that can save us the hassle of items return, exchange and refund for months. Which during I kept trying a lot of solutions from very well established companies. Truly was frustrating experience as none of them could deliver what we were looking for. Until by chance I ran into return-prime which did not not take more than 15 minutes to discover that this is the app we were looking for. Efficiency and simplicity are the core of return-prime and this is what any shopify store owner is expecting and looking for. Awesome solution with incomparable simplicity and second to none devoted customer support. Thank you guys.
Islam Mohamed
https://www.brandsonsale.store/

Brands On Sale
Hong Kong SAR
About 23 hours using the app
June 21, 2022

I switched to Return Prime because my previous returns app on Shopify is shutting down. It LITERALLY took less than 10 minutes for the entire process. Live chat function is AMAZING and they are super quick to respond!! They walked me through the process, super simple, very efficient and extremely helpful. It couldn't have gone more smoothly. Very happy :) I recommend this app to everyone.

FleeceFactory
Canada
41 minutes using the app