Reviews (747)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for streamlining returns and exchanges, enhancing operational efficiency with features like multi-item refunds, COD refunds, and direct customer notifications. They find the interface intuitive and customizable, ensuring visual consistency with their store themes. The support team is noted for their responsive and proactive assistance, including personalized live chat support. Merchants recommend it for its robust features and ease of use.

February 23, 2023

What a great onboarding experience and quick support via chat. With the customer support's help, i was able to finish the installation within minutes including customization of the customer account page. The app has all the features i need and so far everything has worked as advertised. Highly recommended!

Laiffii.com
Finland
16 days using the app
October 31, 2022

I just started using this app but am excited to have a better option for my customers to initiate returns without having to email me. I had a clunky start but the customer service has been extremely helpful and I'm all set to accept returns and exchanges now.

TIGEROWL®
United States
16 days using the app
September 9, 2022

Great app and great support. Wonder made my day! You just scaled my business. Thank you very much! Cheers

mysnuggiesstore
Portugal
16 days using the app
June 27, 2023

They have an amazing team. Had a very smooth onboarding experience. Any issue faced was resolved on the same day itself.

Elevar Sports
India
15 days using the app
August 9, 2022

I cannot recommend Return Prime enough! I was struggling managing returns on my own and Return Prime is the perfect solution to my problems. Their team is super responsive and so helpful. They helped integrate Return Prime onto my storefront and were willing to hop on a call whenever I had questions. If you are looking to make your return process seamless and pain-free, this is the app for you!

QUINN
United States
15 days using the app
June 29, 2022

The person helping me, Wonder, was so patient with their responses and really direct me to better understand the product. They even helped to reorganize a page and add a hyperlink without my prompting. I really appreciate this person going above and beyond with their service!

TSM Shop
United States
14 days using the app
Edited November 23, 2021

just installed the app, very user friendly, got a few adjustments i needed to make and customer service fixed it for me in a few hours.

TropBelleLeShop.com
Canada
14 days using the app
Edited April 10, 2023

We just downloaded this app and already the customer support has been quick and amazing! They answered all my questions and made onboarding a breeze.

Basalt Creations
United States
13 days using the app
Edited June 8, 2022

We were struggling with the manual process of approving customer requests at one place and then arranging for pickup at other place. It involved lot of our time only segregating requests, understanding the issue, that's when Return Prime came to our rescue, not only it removed the manual process but also made it an easy experience for our team to manage the returns and exchanges of the orders..
The support team is also very supportive! A must have app.

The White Willow
India
12 days using the app
October 31, 2022

App utilissima per gestire i resi. Supporto super veloce. Nell'installazione dell'applicazione ho avuto un piccolo problema che hanno risolto in brevissimo tempo.

G.Glamour
Italy
11 days using the app