Reviews (659)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for streamlining return processes, effectively lowering return rates and promoting exchanges over refunds. It features a user-friendly interface, customizable reasons for returns, email templates, and various integrations. Additional highlights include built-in upsell and smart customer journey optimizations. The support team is responsive and helpful, enhancing the app's reliability and performance, making it a valuable tool for improving the post-purchase customer experience.
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The support was very supportive, I went through the code after long time, but I was guided very patiently. Nice Work
best support and app that i ever used so far in Shopify. support team responded me with patient and explain everything step by step.i really appreciated for you help.
great support
Return Prime provides excellent service. They respond quickly, offer helpful solutions and work with you to resolve any issues. Very reliable and great customer support!
Fantastic customer service. Friendly and Very Responsive!
First of all , they offer free plan for beginners
also support team are very very kind and helpfull .
thanks return prime team .
Amazing customer service 10 of 10.
Highly recommended.
verygood
That's a really good app! They are really helpful!
Shubham was the best! Made everything so easy.. I'm very hard to teach i don't really get anything easily be he made it simple!
very helpful and kind
Great support team, very friendly and installed within a seconds.
Thank you so much.
Quick, lightning-fast assistance provided by the Chat support representative!
I reached out with questions and was very pleased with the service that I received.
I had an outstanding experience with the customer support team! They were prompt, friendly, and resolved my issue quickly. The representative was knowledgeable and went above and beyond to ensure I was satisfied. It’s rare to find such dedication and efficiency. Highly recommend!
Amazing App
The best app i can imagine, and return prime gives you the best customer care!
The support is great. They answered all my questions and accompanied me throughout the entire set up. I recommend!
Love them! Honestly can't imagine running a store without them. Victor is the best!
not had a return come in yet but setting up everything has been a breeze, on some occasions ive not been able to set something up they have been johnny on the spot and sorted it for me. highly recommended.
I am a complete beginner with Shopify and wanted to install this refund and return app but unfortunately I didn't know how to set it up ... (turns out it was really easy!). And I got so much support for setting everything up! The team is fantastic and helped me with everything I needed.
the support was amazing i had fun too
quick response and very friendly. they are good and fast at their work and help you well.
The best customer service experience I have ever received. Easy to reach, human interaction, quick, very helpful. It is companies with this type of CS that puts a smile on my face. As a new user I had lots of questions, the staff were very patient with me and willing to work through the issue until the end!
If you're looking for an easy way to handle returns on your Shopify store, this app is a game-changer. It's super reliable and packed with great features. Plus, the support team is lightning-fast at getting back to you if you need any help. Highly recommend!
no need to look for other apps, I did that research for you my friends and this one is the real deal! after installing and testing 5+ return/exchange apps, this one remains the PRIME!, they understand how to benefit the seller as much as they facilitate it for the customer. No other apps cleverly upsell and try directing the customer for an exchange instead of a refund like this one does! these people are geniuses of not leaving any money on the table and I'm all in for it!
Haven't used yet. But Wonder woman helped me get the app installed. She was great. Go avengers.
I have just started using the app, but I can already note the admirable work of the support team, very quickly and lucidly helped me to customize the app for my site. Recommended
The feature and customer support of this app is very good. Organized and well help you solve your problem.
I recently had the pleasure of using the Return Prime app, and I must say, I'm thoroughly impressed. The app's features are nothing short of amazing - intuitive, user-friendly, and efficient. Whether it's initiating a return or tracking the progress, everything is seamlessly integrated, making the process incredibly smooth.
What truly sets Return Prime apart is their exceptional support team. Whenever I had a question or needed assistance, their support was not only prompt but also incredibly helpful. Their responsiveness exceeded my expectations, and they went above and beyond to ensure my experience was satisfactory.
I highly recommend Return Prime to anyone looking for a hassle-free return solution. With its outstanding features and top-notch support, it's undoubtedly a game-changer in simplifying the return process.
The setup process was super easy and the chat support I received to make sure I had everything set up correctly was really great!
Thank you Greeva, the process of going through the service was intuitive and the apps integrates very well.
I've attempted to use two other return portal apps and this is by far the easiest, painless one to set up lol Thanks to the amazing customer service!
great customer support so far! Only just installed the app and was met with a load of help. The app integrates perfectly with my store's theme.
The service provided was excellent, all my queries were resolved in a timely manner.
Absolute fantastic app and loved it the performance of the app. Especially the marketing girl Greeva explained it in detail and answered everything very polite. I hope this app will benefit for everyone who is looking customer for return the products this app makes it simple and easy.
very good app
Exceptional service from Return Prime! Swift and hassle-free returns, coupled with a responsive and friendly team. Their efficiency and commitment to customer satisfaction have truly impressed me. A go-to for stress-free returns/Exchange—highly recommended!
Yes it was great experience to work with return prim
Great customer help
Return Prime customer service rep "Wonder" gave me absolutely incredible customer service. She needs a raise or one hell of a bonus. She helped me step-by-step make sure this app was up and running. I expected to get a bot giving me articles to read, but I was immediately linked to a real person making my set up extremely efficient by an expert. I would have been in tears without their help. So happy to have this set up, as the practice run looked so simple and user friendly for customers. My main goal was to have an app that provided shipping labels immediately to customers, and I am able to do this from the free plan. I am motivated to stay with this company when I am ready to upgrade plans bc I couldn't imagine better customer service elsewhere.
100% wonderful support and help! Recommend this app to everyone!
Quck replies and perfect knowledge from the customer service person named Wonder.
Return Prime delivered exceptional customer service, swiftly resolving my issue with a friendly and efficient team, making the return process truly hassle-free and impressive. A commendable example of customer-centric excellence!
"Return Prime has been a tremendous help in our e-commerce journey. It simplifies the return process, making it smooth for both us and our customers. The app's customer support is responsive and always ready to assist."