Reviews (659)

Overall rating
4.9
Counts per rating level
  • 97% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for streamlining return processes, effectively lowering return rates and promoting exchanges over refunds. It features a user-friendly interface, customizable reasons for returns, email templates, and various integrations. Additional highlights include built-in upsell and smart customer journey optimizations. The support team is responsive and helpful, enhancing the app's reliability and performance, making it a valuable tool for improving the post-purchase customer experience.

January 5, 2024

stylumin
India
8 months using the app
July 23, 2024

Simplpens
United States
4 days using the app
October 23, 2023

Tiivra
India
About 1 month using the app
June 20, 2024

Ytaminz
India
About 1 month using the app
July 26, 2024

TVS Motor Company
India
About 22 hours using the app
January 22, 2024

Helmecha
United States
6 days using the app
November 28, 2023

Carlton Bags India
India
4 days using the app
September 7, 2024

Falcon Clothing
India
About 1 hour using the app
July 2, 2024

All For Mimi
Australia
About 18 hours using the app
June 26, 2025

kismat kulture
India
June 4, 2025

The support was very supportive, I went through the code after long time, but I was guided very patiently. Nice Work

SnugBug
India
May 30, 2025

MERACI
India
April 2, 2025

best support and app that i ever used so far in Shopify. support team responded me with patient and explain everything step by step.i really appreciated for you help.

Stella Rose Jewelry
United States
About 3 hours using the app
December 28, 2024

great support

LAVANYA THE LABEL
India
About 1 month using the app
December 17, 2024

Return Prime provides excellent service. They respond quickly, offer helpful solutions and work with you to resolve any issues. Very reliable and great customer support!

villaThome
Netherlands
9 days using the app
November 22, 2024

Fantastic customer service. Friendly and Very Responsive!

Little Miss Perky
Australia
7 days using the app
October 22, 2024

First of all , they offer free plan for beginners
also support team are very very kind and helpfull .

thanks return prime team .

Kemeti
Kuwait
4 days using the app
October 22, 2024

Amazing customer service 10 of 10.
Highly recommended.

Rove Scrubs
Saudi Arabia
About 8 hours using the app
October 19, 2024

verygood

Abros Sports
India
Over 1 year using the app
September 20, 2024

That's a really good app! They are really helpful!

FIDUCIA
India
About 1 hour using the app
September 19, 2024

Shubham was the best! Made everything so easy.. I'm very hard to teach i don't really get anything easily be he made it simple!

Aquatic Paradise Realm
United States
About 1 hour using the app
September 5, 2024

very helpful and kind

Dentrii
India
3 days using the app
September 4, 2024

Great support team, very friendly and installed within a seconds.

Thank you so much.

FIT n SIP
United Arab Emirates
34 minutes using the app
August 1, 2024

Quick, lightning-fast assistance provided by the Chat support representative!

MAVEN AND AURA THREADS
India
About 6 hours using the app
July 24, 2024

Larana
India
26 days using the app
July 1, 2024

I reached out with questions and was very pleased with the service that I received.

Pawthentically Chic
United States
About 1 hour using the app
June 28, 2024

I had an outstanding experience with the customer support team! They were prompt, friendly, and resolved my issue quickly. The representative was knowledgeable and went above and beyond to ensure I was satisfied. It’s rare to find such dedication and efficiency. Highly recommend!

houseofidaa
India
15 days using the app
June 27, 2024

Amazing App

tvsmnauat
India
2 months using the app
June 1, 2024

The best app i can imagine, and return prime gives you the best customer care!

Khareedo
Pakistan
About 1 hour using the app
May 22, 2024

The support is great. They answered all my questions and accompanied me throughout the entire set up. I recommend!

TheBirthstoneRing | Jewelry
Canada
About 3 hours using the app
May 15, 2024

Love them! Honestly can't imagine running a store without them. Victor is the best!

White Pelican Co.
United States
23 days using the app
May 8, 2024

not had a return come in yet but setting up everything has been a breeze, on some occasions ive not been able to set something up they have been johnny on the spot and sorted it for me. highly recommended.

KNM Computers
United Kingdom
7 months using the app
April 22, 2024

I am a complete beginner with Shopify and wanted to install this refund and return app but unfortunately I didn't know how to set it up ... (turns out it was really easy!). And I got so much support for setting everything up! The team is fantastic and helped me with everything I needed.

Zeal&Co.
United Kingdom
About 2 hours using the app
April 17, 2024

the support was amazing i had fun too

home finds
Andorra
About 1 hour using the app
April 15, 2024

quick response and very friendly. they are good and fast at their work and help you well.

Shedo
Netherlands
4 months using the app
April 3, 2024

Size of You
India
34 minutes using the app
March 29, 2024

The best customer service experience I have ever received. Easy to reach, human interaction, quick, very helpful. It is companies with this type of CS that puts a smile on my face. As a new user I had lots of questions, the staff were very patient with me and willing to work through the issue until the end!

Bare Strength Fitness
Australia
About 3 hours using the app
March 20, 2024

If you're looking for an easy way to handle returns on your Shopify store, this app is a game-changer. It's super reliable and packed with great features. Plus, the support team is lightning-fast at getting back to you if you need any help. Highly recommend!

julyliebe
Germany
8 months using the app
March 11, 2024

no need to look for other apps, I did that research for you my friends and this one is the real deal! after installing and testing 5+ return/exchange apps, this one remains the PRIME!, they understand how to benefit the seller as much as they facilitate it for the customer. No other apps cleverly upsell and try directing the customer for an exchange instead of a refund like this one does! these people are geniuses of not leaving any money on the table and I'm all in for it!

L'EXUDE
United Arab Emirates
About 5 hours using the app
March 9, 2024

Haven't used yet. But Wonder woman helped me get the app installed. She was great. Go avengers.

Chester Threads
United States
About 4 hours using the app
March 7, 2024

I have just started using the app, but I can already note the admirable work of the support team, very quickly and lucidly helped me to customize the app for my site. Recommended

OVERRARE
Germany
2 days using the app
March 7, 2024

The feature and customer support of this app is very good. Organized and well help you solve your problem.

Cheap Mill
India
24 minutes using the app
March 6, 2024

YOGINIS
India
1 day using the app
March 5, 2024

OmKloths
Australia
About 5 hours using the app
February 28, 2024

I recently had the pleasure of using the Return Prime app, and I must say, I'm thoroughly impressed. The app's features are nothing short of amazing - intuitive, user-friendly, and efficient. Whether it's initiating a return or tracking the progress, everything is seamlessly integrated, making the process incredibly smooth.

What truly sets Return Prime apart is their exceptional support team. Whenever I had a question or needed assistance, their support was not only prompt but also incredibly helpful. Their responsiveness exceeded my expectations, and they went above and beyond to ensure my experience was satisfactory.

I highly recommend Return Prime to anyone looking for a hassle-free return solution. With its outstanding features and top-notch support, it's undoubtedly a game-changer in simplifying the return process.

NORDIC MOVEMENT GROUP
Sweden
About 2 hours using the app
February 21, 2024

The setup process was super easy and the chat support I received to make sure I had everything set up correctly was really great!

Lavender Blue Lane
United States
About 1 hour using the app
February 14, 2024

Thank you Greeva, the process of going through the service was intuitive and the apps integrates very well.

Altus Therapy
United Kingdom
3 days using the app
January 23, 2024

I've attempted to use two other return portal apps and this is by far the easiest, painless one to set up lol Thanks to the amazing customer service!

MOD INSTINCT
United States
About 3 hours using the app
January 16, 2024

great customer support so far! Only just installed the app and was met with a load of help. The app integrates perfectly with my store's theme.

STYLACASE
United Kingdom
26 minutes using the app
January 2, 2024

The service provided was excellent, all my queries were resolved in a timely manner.

Denta Forma
Australia
About 3 hours using the app
December 26, 2023

Absolute fantastic app and loved it the performance of the app. Especially the marketing girl Greeva explained it in detail and answered everything very polite. I hope this app will benefit for everyone who is looking customer for return the products this app makes it simple and easy.

Autosparz
India
3 days using the app
December 22, 2023

very good app

TRX Travelstyle
United Arab Emirates
About 2 hours using the app
December 20, 2023

Exceptional service from Return Prime! Swift and hassle-free returns, coupled with a responsive and friendly team. Their efficiency and commitment to customer satisfaction have truly impressed me. A go-to for stress-free returns/Exchange—highly recommended!

Zink London
India
4 months using the app
December 19, 2023

Yes it was great experience to work with return prim

The Blume Store
India
2 days using the app
December 14, 2023

Great customer help

NodaBlue
Netherlands
4 months using the app
December 11, 2023

Return Prime customer service rep "Wonder" gave me absolutely incredible customer service. She needs a raise or one hell of a bonus. She helped me step-by-step make sure this app was up and running. I expected to get a bot giving me articles to read, but I was immediately linked to a real person making my set up extremely efficient by an expert. I would have been in tears without their help. So happy to have this set up, as the practice run looked so simple and user friendly for customers. My main goal was to have an app that provided shipping labels immediately to customers, and I am able to do this from the free plan. I am motivated to stay with this company when I am ready to upgrade plans bc I couldn't imagine better customer service elsewhere.

evirwild
United States
2 days using the app
December 3, 2023

100% wonderful support and help! Recommend this app to everyone!
Quck replies and perfect knowledge from the customer service person named Wonder.

Tellusify
United Kingdom
1 day using the app
November 30, 2023

Return Prime delivered exceptional customer service, swiftly resolving my issue with a friendly and efficient team, making the return process truly hassle-free and impressive. A commendable example of customer-centric excellence!

Befikray.com
India
5 months using the app
November 28, 2023

"Return Prime has been a tremendous help in our e-commerce journey. It simplifies the return process, making it smooth for both us and our customers. The app's customer support is responsive and always ready to assist."

Lustisecrets
India
2 minutes using the app