Reviews (720)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for streamlining returns and exchanges, enhancing operational efficiency and customer satisfaction. It features a comprehensive set of tools, including simultaneous refunds for multiple items and immediate shipping label availability, even on the free plan. The intuitive interface simplifies the return process for both merchants and customers. Regular updates introduce valuable features like COD refunds and seamless integration with various platforms. Merchants also praise the app for its reliable performance and exceptional support, noting the responsiveness and effectiveness of the support team in resolving issues.
Refine
-
By rating
I just installed the app and customer support did an excellent job helping me get set up! My other app was having lots of configuration issues and this one so far seems to be working great!
Great customer service, very happy with it.
This App is easy to install and their customer service is impeccable. The fact that you can link your mail carriers and have automatic labels sent to the client for a return, is a game changer. Plus, you can charge a flat rate return price to the client as well.
I have NEVER, and let me repeat, NEVER dealt with an app that has such amazing customer service. They will guide you through the entire account setup with accuracy and ease to ensure your returns page/process is nothing short of immaculate. This would be the fifth app I have tried using for a seamless return policy or my website and it surely puts the rest to shame. They have only begun on there journey into being the worldwide leader in ecommerce returns and they already are outperforming the biggest of names. Do not look any further Return Prime is the way to go!
Smooth, easy set up! Makes returns and exchanges easy for my boutique. Excellent customer service, very knowledgeable and helpful every step of the way. Live chat is a plus. Definitely recommend this return/exchanges platform!
very great and the customer service is very thoughtful and nice, glad i get the application and for my store
Wow wow wow! The onboarding experience was super easy. I had a slight hiccup with the installation, but their amazing customer support Wonder was an absolute dream in helping me not only install the code, but customise the graphics to correspond with our website. All the while communicating with some kick arse GIF's that made me smile while I waited. Once I thought our conversation was coming to an end, they said they would quickly check our logistics integration. Like, talk about going above and beyond.
I was helped today by Claire and nothing was too much trouble, I have never had such good customer service or found an app with so much help to set up, really excellent, thank you so much.
My experience with Return Prime has been interesting. After a few months of use, here's my review:
The customer service is excellent, with prompt and friendly support from Wonder Woman and Shubham.
The platform itself is user-friendly and customizable for the customer-facing side.
Overall, I recommend considering Return Prime for your returns platform, especially due to its affordability compared to competitors.
Fantastic experience ever had. Really happy to meet WonderWomen and her solution within minutes of our chat. Thanks! System looks very well, will add more comments later on.