Overall rating
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for automating and streamlining the return and exchange process, leading to increased efficiency and customer satisfaction. Its user-friendly interface, customizable features, and smart exchange feature are highly valued. The app's customer service is praised for its quick response and proactive approach. Merchants also commend its affordability, scalability, and live chat service. It's recommended for its ability to handle multiple returns and manage exchanges, making the process hassle-free for businesses of all sizes.

November 22, 2022

I was introduced to Returns Prime last month and honestly it has really changed the way we handle and process returns. After searching for many months we found the perfect returns platform for the Indian market as it integrates seamlessly with Indian courier providers. The service team is also very prompt and responsive. Great job !!

Salty Accessories
About 1 month using the app
September 25, 2023

Great support. Very helpful. Quick Response. Surprising. Great client support

Hyelladi Helped me set up everything. The app installation. Page portal and more. It makes my life so much easier.

March 2, 2023


Earlier we were doing manual returns via mails and other channels which were not channelised and cumbersome. With Returns prime- all our returns are now easily processed and sent for pickup. The customer queries have reduced a lot. Fully recommend this app

5 months using the app
October 11, 2022

Fantasic customer service! Wonder was a huge help! I really appreciate there help, great app and addition to my store. I can't thank them enough for such a smooth transition and installation.

Cozy Crew Club
United Kingdom
7 months using the app
August 17, 2023

Customer service was spectacular. Could not have had a better experience with that. I am confident this app will save me a lot of time processing returns/exchanges.

United States
7 days using the app
May 6, 2023

As a startup I took a free plan to get started and I had some problems. I wrote on the chat, I got a quick answer and I spoke with an exceptional person "wonder" who did everything to solve my problem. Now everything is working properly. very professional support i really recommend.

1 day using the app
April 14, 2023

Great app, has a lot of advanced features, if you need self-return option on your store, this is the way to go. And has really dedicated customer support, Wonder helped me with everything I needed. 5/5

18 days using the app
February 1, 2023

Great app! Fairly easy to set up. Needed some help setting a few things up in the backend and the custumer support was super quick and very accomodating. The App seems to be working well so far. I am pleased. Would recommend.

Exquisite Styles Boutique
United States
11 days using the app
June 21, 2023

It was very easy to set up and the support team was there to help us with any questions we had. They even helped with adding the URL to start a return on our website which was a cherry on the top.

Bold & Brave
United States
About 1 hour using the app
November 22, 2022

Shubham's patience and knowledge to help get my store setup for returns has been incredible. We are launching a returns portal for the first time, and couldn't do it without Return Prime's help. I can't thank Shubham enough for his dedication to getting my store pointed in the right direction, looking forward to seeing the benefits!

The Peaky Hat
United States
6 months using the app