Reviews (827)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its seamless Shopify integration and mobile compatibility, ideal for handling large volumes of returns and exchanges. Features include customizable processing reasons, email templates, COD refunds, and direct notifications. It supports exchanges for higher-value items and offers incentives. The responsive customer support team, accessible via live chat, is frequently praised for enhancing both merchant operations and customer satisfaction.
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Amazing service and solved our return issue
Goated customer service
So Friendly for user when i'm setting configuration and easy to understand work flow process nice to have in your store :D
Brilliant app. My return and exchange journey is quite sorted now.
The potential of the app is high, however essential menu adjustments (in the exchanges) are not possible.
Besides that you cannot switch off the overlays in the app, which keep showing up every single time you log in, very annoying.
Best software to manage all the returns/exchange requests
best support and app that i ever used so far in Shopify. support team responded me with patient and explain everything step by step.i really appreciated for you help.
This app has been a disaster for Duradero. The day we turned on automation for returns and exchanges it retroactively refunded all exchanges for the previous 30 days totaling over $20,000. Over $11,000 was directly deducted from our account in one day before we discovered it and turned it off.. We thought it was theft but it was bad programming.
It was difficult to contact them, they are based in India and it took over 48 hours to get a response. After 5 weeks of back and forth they did issue us a $3500 credit in the Shopify store. This issue happened to coincide with an acquisition of their company so this really felt like they swept us under the rug and stalled as long as possible for resolution.
They claim this was some error on our part but how could you possibly have an app that could be programmed to issue retroactive refunds on exchanges??? This was a nightmare and I would recommend NOT using this app.
We used LOOP before, no issues. We now use REDO and would recommend either of those options. REDO is a better value by far and the service level and the team there are tremendous.
One of the best apps in the Shopify app store. If you are looking for an app that can help you Return or Exchange products, look no further. They have many integrations for different systems, many customizations for processing reasons, and email templates that are also customizable.
The secret gem of this app is their support team. Any questions or problems my team or I encounter, they are extremely quick to get back to us and they make sure to follow up in a timely manner, as well.
Amazing customer service team!