Reviews (659)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for streamlining return processes, effectively lowering return rates and promoting exchanges over refunds. It features a user-friendly interface, customizable reasons for returns, email templates, and various integrations. Additional highlights include built-in upsell and smart customer journey optimizations. The support team is responsive and helpful, enhancing the app's reliability and performance, making it a valuable tool for improving the post-purchase customer experience.
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I’ve tested and researched many return & exchange apps, but this one immediately stood out. It’s not just a typical return tool—it’s built with a clear strategy to reduce return rates and turn exchanges into opportunities to boost revenue.
What really caught my attention were the built-in upsell features and the smart tactics it uses to optimize customer journeys. It’s clearly designed not only to solve a problem, but to help your store grow. The pricing is also very fair considering the value it brings.
This is exactly the kind of forward-thinking solution that should set the standard for return & exchange apps. So far, so good—I’m excited to see how it continues to perform.
this app is awesome, hassle free , no downtime , never got any issue to connect with customer care.
Highly Recommended.
Wonder was an amzing and incredible help - i could sit there firing questions all day and they would just fire back answers - great service. Thank you!
Great app with all the necessary features for smooth operations. The support team is highly responsive and even helps with additional tasks and custom requirements.
Very good features, amazing support
Extremely bad experience. Since the start, have been facing many issues. Prepaid refunds not being done. 2 products return not integrated with Inventory management platform. Have to do many things manually. Support system is weak and things are not getting resolved on priority. Team changes the settings in backend without intimation which again leads to major issue. Not really happy. Will not recommend this. Genuine review.
Installed this to help manage returns and made a slight error when I coded in some features. They were able to chat with me and fix things for the store. So far so good.
Marie-Claire was super helpful, I think she sat online with me the whole day answering all of my questions! Thank you for your help, for adjusting the color tab, sharing the link, answering all my repetitive questions, very patient, thoughtful, kind and most important funny with her GIF usage!
Kudos!