Return Prime: Return → Revenue

Return Prime: Return → Revenue

Pricing
Free plan available
Rating
4.9 (826)

Convert returns into revenue & exchange. Built for brands of all scale. Multilingual return portal.

Return Prime helps you manage all returns, exchange and refunds at one place. Send return label, offer in-store return, refund via store credit & automate process for more efficient returns management. Connect your choice of logistics and WMS for a seamless returns operation. Migrate to a futuristic solution easily from any other returns app.

Return Prime helps you manage all returns, exchange and refunds at one place. Send return label, ... more
  • Customer friendly return portal yet fully customisable
  • Automatically send return label and create replacement orders on Shopify
  • Refund to card or gift card along with other refund methods
  • In-store returns, smart exchanges, promote store credit refunds and lot more
  • Connect with 30+ apps or build your own integration using our webhooks and APIs

Languages

English

Works with

  • Australia Post Returns
  • Canada Post
  • DHL
  • UPS
  • GLS
  • Zapier

Pricing

Always free

Free

  • Free full access for first 14 days (up to 30 returns)
  • 5 returns/month
  • Send automated return labels
  • Unlimited return reasons
  • Refund to card

Grow

$19.99 / month

  • Everything in free plus
  • Refund to store credit
  • Convert returns to revenue
  • Promote store credit refunds
  • Email + SMS + Whatsapp

Grow - Boost

$49.99 / month

  • Everything in Grow plus
  • Offer In-store returns
  • Offer returns portal in multiple languages
  • Access to revenue booster upsell feature

Scale

$149.99 / month

  • Everything in Grow-Boost plus
  • Custom pricing plan as per your store volume - Talk to live chat
  • Dedicated account/revenue manager
  • Access API

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

Reviews (826)

Overall rating
4.9
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its seamless Shopify integration, enhancing the efficiency of return and exchange processes. They find it affordable, with features like customizable email templates, COD refunds, and direct notifications. The support team is particularly praised for their quick chat responses and helpful scheduled calls, making setup and troubleshooting easier. Merchants highlight customer service as a standout feature.

February 23, 2025

I recently started using Return Prime, and so far, it has been a smooth experience. The app is easy to navigate and does exactly what it promises. What stood out to me the most was their ultra-fast support—they responded quickly, helped me make a small design change, and implemented it in no time.

It’s great to see such responsive and helpful customer service. Looking forward to using the app ...

The Intimacy Studio
Netherlands
5 months using the app
March 28, 2025

One of the best apps in the Shopify app store. If you are looking for an app that can help you Return or Exchange products, look no further. They have many integrations for different systems, many customizations for processing reasons, and email templates that are also customizable.

The secret gem of this app is their support team. Any questions or problems my team or I encounter, they are ...

Dorfman Milano Hats
United States
4 months using the app
April 1, 2025

This app has been a disaster for Duradero. The day we turned on automation for returns and exchanges it retroactively refunded all exchanges for the previous 30 days totaling over $20,000. Over $11,000 was directly deducted from our account in one day before we discovered it and turned it off.. We thought it was theft but it was bad programming.

It was difficult to contact them, they are based ...

DURADERO
United States
About 1 year using the app

Support

App support provided by Appsdart Solutions Private Limited.

Or visit their support portal

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