Return Prime:Return & Exchange

Return Prime:Return & Exchange

Pricing
Free plan available
Rating
4.9 (659)

Convert your returns to revenue with automated returns management, store credits, & smart upsells

Return Prime helps Shopify brands automate returns and exchanges to convert returns to revenue. You can create custom return and exchange rules, offer store credit instead of refunds, and provide customers with a branded self-serve return portal. Integrate with your preferred WMS and logistics partners, automate return label generation, and track every return. Built for growing D2C brands, it reduces manual effort and gives clear insights into return trends, performance and ROI.

Return Prime helps Shopify brands automate returns and exchanges to convert returns to revenue. You ... more
  • Automate the returns and exchange management with auto-approval and rejections
  • Incentivize exchanges over returns & capture the price difference or return fees
  • Set custom return rules based on product type, value, reason, or timeframe
  • Encourage store credit instead of refunds to retain revenue
  • Upsell relevant products during returns to turn refunds into new revenue

Languages

English

Works with

  • Australia Post Returns
  • Canada Post
  • DHL
  • UPS
  • GLS
  • Zapier

Pricing

Always free

Free

  • Free access for first 14 days
  • 5 returns/month
  • Send automated return labels
  • Unlimited return reasons
  • Refund to card

Grow

$19.99 / month

  • Everything in free plus
  • Refund to store credit
  • Convert returns to revenue
  • Promote store credit refunds
  • Email + SMS + Whatsapp

Grow - Boost

$49.99 / month

  • Everything in Grow plus
  • Offer In-store returns
  • Returns portal in multiple languages
  • Access to revenue booster upsell feature

Scale

$149.99 / month

  • Everything in Grow-Boost plus
  • Custom pricing as per your store volume
  • Dedicated account/revenue manager
  • Access API

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

Reviews (659)

Overall rating
4.9
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for streamlining return processes, often converting returns into exchanges to retain revenue and enhance customer satisfaction. It features a user-friendly interface, seamless Shopify integration, customizable email templates, and detailed processing reasons. The support team is praised for their quick and effective responses, offering real-time chat and scheduled calls.

May 5, 2025

Game-Changer for Returns and Exchanges!

Return Prime has been a fantastic addition to our Shopify store. It helped us significantly reduce return rates by smoothly converting many of them into exchanges, improving both customer satisfaction and revenue retention.

The interface is clean, easy to use, and the support team is super responsive. Highly recommended for any brand looking to streamline ...

Blue Island
India
11 months using the app
February 23, 2025

I recently started using Return Prime, and so far, it has been a smooth experience. The app is easy to navigate and does exactly what it promises. What stood out to me the most was their ultra-fast support—they responded quickly, helped me make a small design change, and implemented it in no time.

It’s great to see such responsive and helpful customer service. Looking forward to using the app ...

The Intimacy Studio
Netherlands
5 months using the app
March 28, 2025

One of the best apps in the Shopify app store. If you are looking for an app that can help you Return or Exchange products, look no further. They have many integrations for different systems, many customizations for processing reasons, and email templates that are also customizable.

The secret gem of this app is their support team. Any questions or problems my team or I encounter, they are ...

Dorfman Milano Hats
United States
4 months using the app

Support

App support provided by Appsdart Solutions Private Limited.

Or visit their support portal

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