Return Prime:Return & Exchange

Name: Return Prime:Return & Exchange
Brand: Appsdart Solutions Private Limited C/O 3R Infotech Singapore Branch
Rating: 4.9 (673 reviews)

Pricing: Free plan available
Rating: 4.9 (673)
Developer: Appsdart Solutions Private Limited C/O 3R Infotech Singapore Branch

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Make returns easy. Win shoppers back. Recover revenue with exchanges, store credits and smart upsell

Return Prime automates returns & turns them into growth opportunities. From claim approvals to return labels, it ensures every step of the return process is optimized for ease, speed and customer satisfaction. DTC brands can easily manage return requests through a branded return portal & recover revenue through smart exchanges, store credits and smart upsells. Integrated with 100+ WMS and logistics tools, Return Prime helps brands win shoppers back & grow LTV - while enjoying 24*7 support.

Offer a branded return portal integrated with your WMS and logistics tools
Set custom rules to auto-approve or reject returns by reason and eligibility
Generate return labels, automate updates, and get deeper return insights
Recover revenue with exchanges and store credits instead of refunds
Upsell complimentary or discounted products during return to increase AOV

Popular with stores like yours: Based in United States

Languages

English

Works with

Customer accounts
UPS
Zapier
Klaviyo
Yotpo
and 100+ integrations
USPS

Pricing

Always free

Free

5 Free Return Requests
Branded Returns Portal
Return Management Software
Automated Return Labels
Email Notifications
Return Window, Reasons & Policies

Grow

$19.99 / month

15-days Free Trial
60 Requests per Month
All Free Features
Automated Workflows
Variant or Product Exchange
Custom Upsell
Carry Forward Discount
24*7 support

Grow & Boost

$49.99 / month

15-days Free Trial
180 Requests per Month
All Grow Features
Single Return, Multiple Exchanges
Integrate Logistics & Payment Providers
Return Portal in Multiple Languages
Incentives for Store Credit Refund
In-store Returns

Scale

$149.99 / month

15-days Free Trial
450+ Requests per Month
All Grow & Boost Features
Integrate with WMS of Your Choice
Refund via All Methods
API Access
Cancel Return
Dedicated Account/Revenue manager

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

Reviews (673)

Overall rating

4.9

Counts per rating level

97% of ratings are 5 stars
653
1% of ratings are 4 stars
9
0% of ratings are 3 stars
2
0% of ratings are 2 stars
2
1% of ratings are 1 stars
7

All reviews

What merchants think

This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.

Feedback submitted

Merchants highly recommend this app for improving return processes and reducing return rates by facilitating exchanges. Its integration with Shopify, automated returns, and customizable email templates streamline operations and reduce manual work, enhancing both merchant and customer satisfaction. The user-friendly interface and responsive support team, especially during onboarding and via live chat, are frequently praised, making it a valuable tool for managing returns and exchanges.

December 2, 2025

We’ve worked with two other popular return and exchange apps on Shopify in the last 3 years, and this has been our best experience so far. The UI is flawless, packed with features that genuinely help both the brand and the customer, and it feels like they’ve thought through every possible use case.

And the best thing about them is their exceptional customer service. They reply in under 5 minutes, are always happy to help, and somehow manage to leave you smiling with a fun GIF at the end, a nice touch when you’re dealing with such routine tasks like returns and shipments.

Lobha Deepthis

India

7 months using the app

October 6, 2025

The Return & Exchange system has a user-friendly admin interface that makes it easy for every department to understand and use. During onboarding, the real-time support was especially helpful for first-time users, and the ability to share screenshots directly in chat made it much easier to get assistance with display or setting issues. Overall, it’s been a huge help in resolving a wide range of problems quickly and efficiently.

Botanity

United States

Over 1 year using the app

December 1, 2025

Perfect solution for returns and exchange management! Has made handling returns very easy and the customer serive is brilliant with advisors always available to help even with basic requests. Much recommended!

Free Authority

India

6 months using the app