Return Prime:Return & Exchange
- Pricing
-
Free plan available
- Popular with stores like yours
- Based in United States
- Rating
- 4.9 (658)
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Convert your returns to revenue with automated returns management, store credits, & smart upsells
Return Prime helps Shopify brands automate returns and exchanges to convert returns to revenue. You can create custom return and exchange rules, offer store credit instead of refunds, and provide customers with a branded self-serve return portal. Integrate with your preferred WMS and logistics partners, automate return label generation, and track every return. Built for growing D2C brands, it reduces manual effort and gives clear insights into return trends, performance and ROI.
- Automate the returns and exchange management with auto-approval and rejections
- Incentivize exchanges over returns & capture the price difference or return fees
- Set custom return rules based on product type, value, reason, or timeframe
- Encourage store credit instead of refunds to retain revenue
- Upsell relevant products during returns to turn refunds into new revenue
- Popular with stores like yours
- Based in United States
Languages
English
Works with
- Australia Post Returns
- Canada Post
- DHL
- UPS
- GLS
- Zapier
Categories
Return options
Pricing
Always free
Free
- Free access for first 14 days
- 5 returns/month
- Send automated return labels
- Unlimited return reasons
- Refund to card
Grow
$19.99 / month
- Everything in free plus
- Refund to store credit
- Convert returns to revenue
- Promote store credit refunds
- Email + SMS + Whatsapp
Grow - Boost
$49.99 / month
- Everything in Grow plus
- Offer In-store returns
- Returns portal in multiple languages
- Access to revenue booster upsell feature
Scale
$149.99 / month
- Everything in Grow-Boost plus
- Custom pricing as per your store volume
- Dedicated account/revenue manager
- Access API
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (658)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for streamlining return processes, notably by converting returns into exchanges to enhance customer satisfaction and retain revenue. The interface is user-friendly with customizable features like processing reasons and email templates. Key functionalities such as call scheduling and automated return approvals are praised. The support team is noted for their responsiveness and effectiveness in resolving issues and accommodating design changes.
We needed some help regarding clients not receiving their return label, and Mark was understanding, clear, and quick to solve our problem. Besides that he was very proactive, and helped us set up the automation for return request approval. Thank you so much for all the precious help!
Great app with all the necessary features for smooth operations. The support team is highly responsive and even helps with additional tasks and custom requirements.
Game-Changer for Returns and Exchanges!
Return Prime has been a fantastic addition to our Shopify store. It helped us significantly reduce return rates by smoothly converting many of them into exchanges, improving both customer satisfaction and revenue retention.
The interface is clean, easy to use, and the support team is super responsive. Highly recommended for any brand looking to streamline their post-purchase experience!
Support
App support provided by Appsdart Solutions Private Limited C/O 3R Infotech Singapore Branch.
Or visit their support portalResources
Developer
Launched
October 8, 2020
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