Return Prime:Return & Exchange
- Pricing
-
Free plan available. Free trial available.
- Popular with stores like yours
- Based in United States
- Rating
- 4.8 (694)
- Developer
- Appsdart Solutions Private Limited
Featured images gallery
Return Prime is a returns & exchanges platform for growing D2C brands.
Automate returns, reduce refunds, and recover revenue with 1. Exchanges 2. Store credit 3. Upsells ,all of this without hurting CX with an extensive all in one self serve returns platform. Launch a branded portal, integrate with 100+ tools, and automate workflows from approvals to updates. Delivering enterprise-grade capabilities at SMB-friendly pricing. Built for scale with reliable systems and 24×7 support.
- 77% of merchants achieve 3X+ ROI with Return Prime
- Increase CLTV by 25% & save 3,500+ operational hours/year with deep automations.
- Recover up to 21% of return value through exchanges, store credits & upsells.
- Self-serve returns portal, fewer support tickets & faster resolutions.
- 99.5% uptime. 100+ integrations. 24×7 support.
- Popular with stores like yours
- Based in United States
Languages
English
Works with
- Checkout
- Customer accounts
- and 100+ integrations
- Klaviyo
- UPS
- USPS
- Yotpo
- Zapier
Categories
Return options
Pricing
Always free
Free
Features
- 5 Free Return Requests
- Branded Returns Portal
- Return Management Software
- Automated Return Labels
- Email Notifications
- Return Window, Reasons & Policies
Grow
$19.99 / month
Features
- 15-days Free Trial
- 60 Requests per Month
- All Free Features
- Automated Workflows
- Variant or Product Exchange
- Custom Upsell
- Carry Forward Discount
- 24*7 support
15-day free trial
Grow & Boost
$49.99 / month
Features
- 15-days Free Trial
- 180 Requests per Month
- All Grow Features
- Single Return, Multiple Exchanges
- Integrate Logistics & Payment Providers
- Return Portal in Multiple Languages
- Incentives for Store Credit Refund
- In-store Returns
15-day free trial
Scale
$149.99 / month
Features
- 15-days Free Trial
- 450+ Requests per Month
- All Grow & Boost Features
- Integrate with WMS of Your Choice
- Refund via All Methods
- API Access
- Cancel Return
- Dedicated Account/Revenue manager
15-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (694)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
Feedback submitted
Merchants recommend this app for streamlining return processes, reducing return rates, and boosting exchanges. It features a user-friendly interface, customizable rules, and seamless Shopify integration. Automation reduces manual workload, and the app is praised for reliability and exceptional customer support, noted for quick, friendly responses. Transparent pricing offers good value, making it cost-effective for businesses with varying return volumes. Merchants value its comprehensive features and positive impact on operations.
The app has added their own shipping rule to our cart and we can't remove it. We have used this platform for over 2 years with ongoing issues. Now uninstalling and moving to another platform.
We regret the inconvenience caused. We've resolved the issue on our end and have reached out to your team, awaiting your response on the same.
We’re committed to ensuring a smooth experience for both you and your customers. For any further assistance, please reach out to our 24/7 chat support or reply to the same email thread.
The team at Return Prime are very helpful and responsive. They answered all of my queries and spent time taking me through each stage of the process so i could fully understand how the app could work for my business. Special thanks to Hyelladi who really was so patient and helpful, I really appreciate all your help and advice Hyelladi!
UPDATE: Every single day there is a new issue, please don't waste your time on this portal, its an absolute SCAM! All the reviews must be fake, look at the 1 stars for real reviews.
Worst return portal we’ve used. Would not recommend.
The system charges customers for a return label per item and does not allow multiple items to be returned under one label, which creates unnecessary friction. It also does not allow us to include customer information on labels, which complicates processing on our end.
The biggest issue was reliability. Over several days, customers were purchasing return labels that consistently generated errors. During this time, we were advised it was being worked on, but there was no immediate resolution.
This resulted in a high volume of frustrated customers contacting us, and our team having to manually create return labels, explain the issue, and manage the fallout.
For a tool that is meant to streamline returns, it created significant extra workload and a poor customer experience, with a real risk of losing customer trust.
We understand your concern and appreciate you flagging this. Upon investigation, this issue was traced back to the logistics partner and has now been resolved. We're awaiting your response on the same.
We’re committed to ensuring a smooth experience for both you and your customers. For any further assistance, please reach out to our 24/7 chat support or reply to the same email thread.
Support
App support provided by Appsdart Solutions Private Limited .
Resources
Developer
Launched
October 8, 2020
More apps like this
Meets our highest standards for performance, design, and integration. Learn moreOpens in new window
Meets our highest standards for performance, design, and integration. Learn moreOpens in new window