AfterShip Returns & Exchanges , 2,267 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its customizable features, intuitive interface, and seamless Shopify integration. It's praised for effectively tracking returns and enhancing the customer shopping experience. The app is suitable for businesses of all sizes due to its scalability and affordability. Many commend the customer service for its efficiency and quick response time. It's recommended for its seamless website integration and easy navigation.
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The description looks great, but after spening a lot of time trying to make it work I discovered that a lot of things have to be done manually. Even the stock of the returned items has to be changed manually!! You do not see any of the return information in the original order. So there is no integration with Shopify that will help you make returns easier.
Hi,
I can see that the stock of the returned items has to be changed manually and you are not happy with it. It is unfortunate to know that you did not have the best experience using our app.
Your feedback has been registered. Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.
You are our valued user, and we are committed to providing the best support at all times. Hence we would like to discuss this further with you.
We are available 24/7. You can always contact us via the live chat option available on your account or email us at support@returnscenter.com.
Regards,
Team Returns Center
Doesn't allow you to change the email template that autosends to your customer. This is a huge deal. I don't want just anything sent to my customers. Please fix this and we will change our rating.
Not user friendly and customer service is horrible. spent 2 hours building my page, just to not be able to save my progress and have to start over
Awful app. Cannot customize the email. So it says from AFTERSHIP and not our company name. Support takes way to long to answer and they don't have phone support. Do not recommend.
To all shopify store owners: Please do not create an account there! Read through the 1-2 star ratings and you will see that a lot of people are not satisfied with the way they deal with customers. You will not get any answers. If you have problems, it takes at least a week to find a solution. The worst experience I have ever had with Shopify APPS. The support does not want to solve the problems and you get a standard text as an answer. Your profile information will not be deleted if you request it. No idea what they do with this data. Answer to Mudit: I have been working on a solution for 3 days and I have spent at least 10 hours looking for a solution to solve the problem. Because of you we can't process returns and our business suffers. You are not helping me. All you are doing is saying that you are checking. Then I get no answer and have to contact you again. Do you always treat business partners this way?
Thank you for bringing this to our attention. We’re sorry you had a bad experience. To discuss this further, we have sent you an email on your registered email address.
You can always contact us at support@aftership.com for any queries. We are available 24X7.
Kind regards,
Mudit
We had a nightmare time trying to install and ultimately couldn't be comfortable with this app having access to our store and customers. We deleted it.
Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.
You are our valued user, and we are committed to providing the best support at all times. Hence we would like to discuss this further with you.
We have assigned a support executive to investigate and resolve your concern.
We regret the inconvenience caused to you.
Regards,
Team Returns Center
Be aware they are still charging after you remove the app from your Shopify Store. They ask you to close every single acces of your staff.. closing the service is not enough. I can not imagine if you have so many staff.. And they are not responding basically SCAM.
Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.
You are our valued user and we are committed to provide the best support at all times. We are assigning a support executive to investigate and resolve your concern. Please check your inbox, as you will be contacted via email shortly.
We regret the inconvenience caused to you.
Regards,
Neelima Aggarwal
Team Returns Centre
Is it just us or the customer support just doesn't exist with this app? Thankfully we found out how bad the support is whilst trialing. Deleting it and never looking this way again.
Hello,
Please accept my apology for the experience you had. However, this is not the experience we want to provide to our users.
We work really hard to make our app user friendly and provide a great support experience.
One of the specialists will reach out on priority in order to assist you.
Regards,
Sumit
It says there's a free plan available, but after downloading the app I'm being forced to select a "7 day free trial" through a pop up that just won't disappear.
It is unfortunate to know that we did not meet your expectations.
A "7 days free trial" is available to make the users explore and experience the features of our app. We will surely get all your issues resolved and make you a happy customer!
One of the experts will reach out to you in order to assist with your queries.
Regards,
Neelima
This app is honestly the worst experience I have had. My shop is live and the customers service was terrible. The customer service person told me that the app had functionalities that it didn't. Everything is a manual process, it does not generate the resend order, it doesnt update your qtys.. You're honestly better off doing it through emails with the customer.
It is really unfortunate that your expectations were not met on the recent interaction with us. However this is certainly not what we want our users to go through. Your feedback for customer service has been duly noted.
We will definitely brainstorm and find out what could have been done differently. Also we are forwarding your request to the product team to be investigated further.
We are continuously aiming to improve the application and work upon the suggestions given to us. Hope to serve nothing but the best.
Regards,
Nitish Kumar
Team Returns Center