Overall rating
4.7
Counts per rating level
  • 79% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its customizable and user-friendly return management features. It offers various return options like refunds, store credits, exchanges, and replacements, enhancing the customer return experience. Merchants commend the app's tracking and store credit management capabilities, affordable pricing, and absence of hidden fees. The customer service is praised for its prompt and efficient support via chat and email. The app is suitable for businesses of all sizes and is known for its continuous improvements based on feedback.

Edited March 8, 2024

Pretty easy to set up, chat associate was extremely helpful!

Glitzy Bella
United States
3 days using the app
AfterShip & Automizely replied March 6, 2024

Thanks for your valuable feedback. We are pleased to know that you are happy with our services.

We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience.

If you need any assistance and have doubts about any feature of our app, please feel free to contact us via the live chat option available on your account or email us at support@aftership.com

We will ensure that your experience with us becomes worth a 5-star rating.

Regards,
Team AfterShip

February 23, 2024

Priyansh was so helpful and explained the platform very well! Thank you so much

Figlia Jewelry
United States
9 days using the app
March 19, 2024

The customer service representative was quick to respond friendly and helpful.

BYTFS
United States
5 days using the app
April 11, 2024

Amazing support and features!

Synformulas GmbH CH
Germany
19 days using the app
January 9, 2024

Perfect app, and works exactly how you would expect it and more

District
Netherlands
About 2 months using the app
April 18, 2024

Harvinder was great and helpful to me on some install and detail questions. Very responsive and knowledgeable.

smartCRUTCH USA
United States
About 21 hours using the app
February 9, 2024

Easy to set up and great service from Nalinee

Bisous Pets
Australia
12 days using the app
March 5, 2024

I was looking for a free way to create a return center on my website and there free plan was filled with all the features I needed. It is a great option for me since I only process a few returns each month. I also use a few of their other services so it was very simple to integrate into my website.

Aria the Fox
United States
7 minutes using the app
January 4, 2024

Nalinee answered all my questions, excellent support and went beyond my expectations

Docking Drawer
United States
Almost 6 years using the app
December 13, 2023

Excellent app and great service. The support team is very helpful. They patiently answered all my questions and helped with any concerns I had.

Chantel Renee
Canada
About 3 years using the app