AfterShip Returns , 2,004 reviews

Overall rating
Counts per rating level
  • 77% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
May 6, 2023

OMG! Deep and Rahul were amazing! I could not get my labels to generate and translate my vendor’s return address. Both were very patient with me. They literally walked me step by step through everything. It took awhile, as I had multiple windows open. They guided me through it all with ease. I am so excited and thankful to have their support with Aftership. This is my returns app from now on! Bravo guys!

Life Rich Essentials
United States
Time spent using app: 5 months
May 5, 2023

Great help from Aditi today, she was really helpful with my query. Team is always there to help us with any issues. Thank you

United Kingdom
Time spent using app: Over 2 years
Edited May 3, 2023

It was my first try and I get wrong and I use a real purchase in the shopify store. It happens then that I could not erase the entrance used for "playing" with the app.
Please include a check box to delete error entrances.
The team was very much involved in solving the problem

K's Carpediem
Time spent using app: Over 3 years
May 2, 2023

Very helpful. Thank you Moazzam. I had difficulty setting up my account and the service was fast and helpful.

Naturi Baba
United States
Time spent using app: 2 days
April 28, 2023

Great app and customer service! Ayush was super helpful to help me with everything I needed and even got on a screen share to double check that everything was working!

E'MAR Italy
United States
Time spent using app: 8 months
Edited May 1, 2023

Aditya Kumar helped me verify my email domain and was very helpful.

This review is for my previous experience with someone else:
I just had my demo, it was very helpful and answered most of my questions. I think this app is user friendly (especially for first time store owners). They are working on enabling more features, like calculating estimated shipping costs for returns, which will be a huge plus for the future.

However, I will say my demo experience was a little off-putting. After my demo, I was asked to write a review for a discount (which I wrote honestly above). I was asked why I did not rate this app 5 stars and I simply explained it was because a feature that I was hoping to use is not available yet. He said ok and goodbye and I was no longer offered the discount.

somewear in between
United States
Time spent using app: 7 days
AfterShip & Automizely replied April 26, 2023

Thank you so much for taking the time to write the review.

We are sorry to hear that you didn't have the best experience using the Returns Center application and the feature that you're looking for. However, we've taken your feedback and shared it with our product team to check the feasibility of this feature.

We are working hard to make it more user-friendly. One of our experts will be reaching out to you via email to understand more about the feature in detail and best assist you further.

Team Returns Center

April 26, 2023

This is such a great app! It helped me a lot in processing and managing our returned orders plus we could easily check which returns are for refund or for replacement. Loved it!

Avery Row
United Kingdom
Time spent using app: 10 months
April 25, 2023

Love how clean and concise everything is. Support was very fast and helpful. This will really improve customer satisfaction.
United States
Time spent using app: About 18 hours
April 24, 2023

Very good technical support and very patient! I was wanted to upgrade my account with a few things and it made my busier much better

Livable Hair
Time spent using app: Over 1 year
Edited May 25, 2023

Agent was very helpful in assisting with the concern. He even offered to do the process that I was inquiring about. Thank you!

Naked Wolfe UK
Hong Kong SAR
Time spent using app: Over 2 years