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AfterShip Returns Center

AfterShip Returns Center

Developed by AfterShip

826 reviews
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Price: From $0.00 / month Free Trial: 14 days More info
  • Self-service returns on your branded Returns Center
  • Approve and track your returns in a single place
  • Notify customers of returns status

★ Engage your customers with returns

Your customers care about returns but the process to manage returns is a pain. That's why we want to make it super easy for you to approve, reject, and track returns with your customers. Returns Center helps you engage your customers with the best returns experience.

★ Automate your return process


With Returns Center, your customers can submit return requests with a few clicks instead of email. You can track & manage all returns requests in one place. Once you approve RMA, shipping instructions will be sent out to customers automatically.

★ Branded Returns Page


Customizing your Returns Page by adding your brand logo and a custom URL. Improve your brand image and customer experience on return and refund.

★ Email returns statuses


Keep you and your customers in the loop via email for returns and refund statuses

★ Easy setup


① Install Returns Center, click on ‘Get’


② Customize your return policy and shippment instructions


③ Add the Returns Page to your Store


☛ Done! Up and running!

★ Building Returns Center with you


Our mission is to make sure you have the right apps to grow your business. Share your experience with Returns Center so we can improve the app quickly.

Feel free to leave a review below and encourage other Shopify merchants to use the app!

AfterShip Returns Center reviews

826 reviews
  1. 5 stars (695 reviews)
  2. 4 stars (72 reviews)
  3. 3 stars (14 reviews)
  4. 2 stars (6 reviews)
  5. 1 star (39 reviews)

JESUS CHRIST, THEY CHANGED THE FREE APP TO $40 a month?? well i guess even if one person stays he is going to be happy, he will be getting A LOT MORE than what he invested! totally not worth it. STAY AWAY FROM THESE PEOPLE AT ALL COST, ALSO THEIR CUSTOMER SERVICE IS TERRIBLE. THEY WOULD NEVER GET BACK TO YOU.

Clicking on my store logo implies it should take the customer to my store, but it does not so, When asked support about this fix, they said they won't care because there are not enough requests for it and they won't care about my request!

Basically if a customer click on that link and is taken away to their page, their only way out of that page is to click on BROWSER's BACK button, or to close that tab and open a new one, Can you imagine such poor design and they are not willing to do this easy fix because I am the only one who told them about this bad design.

posted

This person who developed this either greedy or just plain stupid for thinking people will pay him $40 USD each month for 20 returns. Atleast he is not getting the money from us. It cost $500 USD to develop some thing similar for life time coding that you own.

It's greed and highway robbery for this price. You should charge us per return and not $40 for 20 returns.. What if I had 3 returns in a month?

Stay away completely from this company including there aftership which useless as hell

PREVIOUS REVIEW WHEN IT WAS FREE
Not bad.. But people please remember this is in beta and once beta is done we will be charged.. check out the pricing..

As long this app is free my 5 star review stays up, the second we have to pay i'm removing it down to 1 star and delete it..

www.socheap.ca

*** DO NOT FORGET TO DELETE THE PRIVATE APP YOU SET UP WITH THEM ***

posted

I agree with others: Using app for a while now and now they are charging a ridiculous amount of $$ for a more complicated version. They should also allow us to use this lite version and charge less as I don't get many returns, it's not worth it to me. Now I am looking elsewhere as well. Disappointed.

posted

(Edit 12/04/18) We were having trouble with upgrading to their new platform as this one will be discontinued so we followed the steps and the API would not work as much as we tried so we contacted customer support and thats when the hell began. What a bunch of incompetent people, never have we dealt with a company who does not know how their platform service integrates with shopify and having to tell them how the collaborator feature works for them to fix the bug. This problem has been going on for around 1 month and is still not fixed. Very disappointed and will happily be switching to another cheaper platform.

(Original post) Easy to use interface have been using for about a month or so, the only downside is there is no way you can customise the emails when you select shipment received. So therefore for you to let the customer know you have the return package it will also tell them that you will be refunding them yet what if they need a return for exchange not a refund? For that reason we have had to find a new returns system.

posted

really nice app. but not loving the huge price increase. for such a simple app, the cost is not merited. and on top of that, you only get 20 returns a month for 40 bucks. that's highway robbery. that's a sure fire way to slowly start losing customers. sadly I will have to start looking for a better alternative. ugh!

posted

Highly recommend this app! Clean layout, user friendly and makes returning so much easier!

posted

I really liked this app a lot, but now they want to start charging $40 a month just for basic. NOT WORTH IT for that price. I will have to now find a new app.

posted

I was in love with this app but sadly they are discontinuing this one and make you pay a lot for a new one which is worse and more complicated. Very disappointing. I will look for another app

posted

The app works well but really needs the option to let people enter their phone number to search for their order. We are still having to manually handle returns where people checked out with a phone number only.

Edited to add that this app is apparently being discontinued. In the meantime it's difficult to access the dashboard because there are constant pop ups asking us to upgrade to the paid version.

posted

I love this app! The return center is easy to navigate and has a clean layout. This app makes my return process so much easier. I highly recommend it!

posted
Get
From $0.00 / month

Starter plan - $0 monthly fee, 3 returns quota per month
Returns Center Pricing

14 days

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