AfterShip Returns

AfterShip Returns

Free plan available. Additional charges may apply.
Rating (4.6)
Reviews

Highlights

Popular with businesses like yours
  • Based in United States
Built for your business
  • Works with the latest themes

About this app

Launched

February 28, 2017

Languages

English

Works with

Shopify Flow, UPS, FedEx, USPS, Canada Post, Gorgias

Automated returns solution for brands to save time and recapture revenue on returns

Deliver a seamless returns experience, improve customer satisfaction, save time, and recapture revenue with an automated returns solution. Recapture lost revenue by encouraging customers to exchange instead of return. Increase efficiency by setting automation rules, managing returns, and monitoring insights in one portal. Reduce customer anxiety with branded returns pages and automated email updates. Manage carriers efficiently and respond quickly with regional return routing and carrier data.

Deliver a seamless returns experience, improve customer satisfaction, save time, and recapture revenue with an automated returns solution. Recapture lost revenue by encouraging customers to exchange instead of return. Increase efficiency by setting automation rules, managing returns, and monitoring insights in one portal. Reduce customer anxiety with branded returns pages and automated email updates. Manage carriers efficiently and respond quickly with regional return routing and carrier data. more
  • Self-service returns page and email notifications to reduce customer anxiety
  • Smart return rules like returns window and non-returnable items to lower returns
  • Flexible refund and exchange options to delight customers and recover revenue
  • Automation rules like auto-refund and auto-restock to reduce manual work
  • Carrier and warehouse settings for quick and cheap package return and restocking

Pricing

Free

Free to install

3 returns per month

  • Returns management portal
  • Branded returns page
  • Email notifications
  • Basic returns window and reasons
  • Manual approvals and label uploads

Essentials

$35/month

or $348/year and save 17%

100 returns per month, $0.50 per extra return

  • All Free features
  • Auto-generated labels
  • Branded experience
  • Basic refunds and exchanges
  • Refund to store credit
  • Routing and eligibility rules

Premium

$239/month

or $2,388/year and save 17%

400 returns per month, $1.00 per extra return

  • All Essentials features
  • Auto-refund options
  • Embedded returns page
  • Exchange for other items
  • Exchange on store
  • Advanced eligibility rules

Free

Free to install

3 returns per month

  • Returns management portal
  • Branded returns page
  • Email notifications
  • Basic returns window and reasons
  • Manual approvals and label uploads

Essentials

$35/month

or $348/year and save 17%

100 returns per month, $0.50 per extra return

  • All Free features
  • Auto-generated labels
  • Branded experience
  • Basic refunds and exchanges
  • Refund to store credit
  • Routing and eligibility rules

Premium

$239/month

or $2,388/year and save 17%

400 returns per month, $1.00 per extra return

  • All Essentials features
  • Auto-refund options
  • Embedded returns page
  • Exchange for other items
  • Exchange on store
  • Advanced eligibility rules

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

2,091 reviews

Overall rating
4.6
Counts per rating level
  • 78% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its intuitive interface and seamless integration with Shopify, particularly for businesses handling returns. It's praised for its customizable return pages, efficient returns management, and affordability. Many appreciate the time-saving capabilities and the 24/7 customer support team, known for their prompt responses and willingness to provide detailed solutions.

Edited May 1, 2023

Aditya Kumar helped me verify my email domain and was very helpful.

This review is for my previous experience with someone else:
I just had my demo, it was very helpful and answered most of my questions. I think this app is user friendly (especially for first time store owners). They are working on enabling more features, like calculating estimated shipping costs for returns, which will be a huge plus for the future.

However, I will say my demo experience was a little off-putting. After my demo, I was asked to write a review for a discount (which I wrote honestly above). I was asked why I did not rate this app 5 stars and I simply explained it was because a feature that I was hoping to use is not available yet. He said ok and goodbye and I was no longer offered the discount.

somewear in between
United States
7 days using the app
AfterShip & Automizely replied April 26, 2023

Thank you so much for taking the time to write the review.

We are sorry to hear that you didn't have the best experience using the Returns Center application and the feature that you're looking for. However, we've taken your feedback and shared it with our product team to check the feasibility of this feature.

We are working hard to make it more user-friendly. One of our experts will be reaching out to you via email to understand more about the feature in detail and best assist you further.

Regards,
Team Returns Center

August 8, 2023

Great service with great customer service. We started using Aftership Returns this year after using Aftership Order Tracking for a while. We do not get a lot of return request but it has made it easier for our customer to request returns. This app allows our customer to choose what type of return they want (Return for refund, store credit, exchange, replacement) and makes it easier for us to issue the type of refund they want without any additional step. Issues store credit, refund, exchange and replacement can be done directly on the app with a couple clicks. We highly recommend it to anyone businesses that accepts returns.

carbonaddons
United States
3 months using the app
November 11, 2022

I am new to all of this and I have found these guys to be great along my journey. It was so easy working with these guys. They are so fast and they send images along the way. Within the images, they highlight or circle the areas in which I was looking making it even faster for me to find. It was making it very easy to understand. I feel like this is going to help my store out a lot and make it so much easier on me. I would highly recommend this app!

ulazydog
United States
8 days using the app

About this app

Launched

February 28, 2017

Languages

English

Works with

Shopify Flow, UPS, FedEx, USPS, Canada Post, Gorgias

Built by AfterShip & Automizely

About AfterShip & Automizely

4.8 average rating

11 years building apps for the Shopify App Store

Support

Send a message

support@returnscenter.com

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