AfterShip Returns Center

Designed for fast-growing Shopify & Shopify Plus stores, AfterShip Returns Center is a returns management portal that ensures a happy post-purchase experience. It helps you build brand loyalty and turn returns into repurchases.

Returns & Exchange Made Easy

Your customers can submit returns requests in just a few clicks by entering the order number and email instead of sending you an email.

Supported Returns Methods

• Pre-paid label
• Return to store
• Customer’s carrier of choice
• Green returns - customers keep the item & get a refund

Flexible Return Resolutions

• Refund to the original payment method
• Return store credit
• Exchange (customers can select exchange variants)
• Replace return with the same item
• Exchange for any product - Give extra credits or offer pre-discount credit

Build Brand Loyalty with Branded Returns Page

Customize your branded returns center with your logo, URL, and returns policy to improve your brand image.

Manage All Returns Requests Efficiently

• Track and manage all returns and RMA requests in one place.
• Automatically generate an RMA once the returns request is submitted.
• Sync and track your return orders on the AfterShip shipment dashboard.
• View each RMA’s detailed timeline of events to resolve return requests faster.

Identify common return reasons

Set up multiple return reasons, sub-reasons, and group reasons by product categories to provide a better product portfolio to customers based on their feedback.

Returns Automation Rules

• Auto-update the return status of orders based on certain rules.
• Restock returned items when the shipment is marked received (Update the inventory of products directly).

Improve Customer Satisfaction with Prepaid Shipping Labels

Auto-generate or manually upload prepaid labels to provide a seamless returns experience. Auto-generate returns labels by connecting your Postmen shipper account.

Process Refunds Easily

Auto-calculate the maximum refundable amount. Refund to original payment with just a few clicks. Issuing a gift card is also available for Shopify Plus users.

Cut Returns Costs with Advanced Automation Rules

• Set up eligibility rules to avoid unnecessary returns in certain categories like

1. Returns window
2. Non-returnable items
3. Eligible returns per order
4. Allowlist and blocklist items

• Automatically select a returns method and set shipping rates based on the region and return reason.

Integrate with Couriers Easily

• Integrate with popular carriers like UPS, USPS via Endicia, DHL, DHL Germany, DPD NL, FedEx, Australia Post, Swiss Post, Seko Logistics (Omni Parcel), Star Track, Canada Post & Correos Spain.

Improve your Return Performance

Drive bottom-line growth with the customer and product-level returns data.