Self-Service Branded Returns
Customers submit returns in just a few clicks without emailing your customer support. Turn returns into repurchase and build brand loyalty.
Notify customers of acceptance, rejection, exchange and/or refund in a timely manner. Choose from default notifications or create your own.
Labels & Routing Rules
Set advanced returns rules to match your returns policy. Auto generate return shipping labels. Discounted USPS labels available.
About AfterShip Returns Center
Designed for new and fast-growing Shopify & Shopify Plus stores, AfterShip Returns Center is a must-have returns management portal that ensures a happy post-purchase experience. It helps you build brand loyalty and turn returns into repurchases.
AfterShip Returns Center is built with an intuitive interface for your customers to process a return from your Shopify store. Equally important is that it relieves you of all the hassles to manage all the returns requests and update returns status in one place.
Returns & Exchange Made Easy
Your customers can submit returns requests in just a few clicks by entering the order number and email instead of filling out a complicated return-form or sending you an email.
Supported Returns Methods
- Pre-paid label
- Return to store
- Customer’s carrier of choice
- Refund to original payment method
- Return store credit
- Exchange (customers can select exchange variants)
Build Brand Loyalty with Branded Returns Page
Customize your branded returns center with your logo, URL, and returns policy. Offer a customer-friendly returns experience. Improve your brand image, customer satisfaction, and loyalty.
Manage All Returns Requests Efficiently
Track and manage all returns and RMA requests in one place to save processing time. Automatically generate an RMA once the returns request is submitted.
Improve Customer Satisfaction with Prepaid Shipping Labels
Automatically generate or manually upload prepaid labels to provide a seamless returns experience. Customers will receive an email with shipping instructions, simply print the label out and tap them to the box.
Process Refunds Easily
Auto-calculate the maximum refundable amount. Refund to original payment can be operated by just a few clicks. Issuing a gift card is also available for Shopify Plus users.
Cut Returns Costs with Advanced Automation Rules
Set up eligibility rules to prevent customers from returning an old order or product in certain categories. Automatically select a returns method and set shipping rates based on the region and reason for returns (e.g. damaged, defective, or wrong item).
Integrate with 10+Couriers
Instantly integrate with 10 carriers like UPS, USPS via Endicia, DHL, Australia Post, Seko Logistics (Omni Parcel), Star Track, Canada Post, and Correos Spain to provide customers easy-to-print labels.
Improve your Return Performance
Gain weekly insights and quarterly account reviews to improve your returns process and find out product issues.
Let’s Build a Better Returns Center Together!
We build our products with maximum attention to user experience and are focused on helping merchants of all sizes grow their brand :)
See the app in action
Explore how the app works in an example store.View example store
External charges may apply. These charges are billed by the external provider and won’t appear on your Shopify invoice.
3 returns per month
Interactive branded returns page
Returns management portal
Discounted USPS return labels
20 returns per month
All Free features
Routing rules and zones
Integration with AfterShip tracking
100 returns per month
All Essential features
Unlimited zones & routing rules
Select exchange variant
400 returns per month
All Growth features
Returns performance analysis
QR code return
UPS, DHL, 11+ couriers auto label generation
* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.
Most recent reviews
This app is so easy to set up and for the customer to use on the front end. I would recommend it to anyone.
The Korean Fashion
Great app, good customer support The return process is very easy and friendly user interface Thank you
Very nicely made application & great support - this solves a real painpoint for us around generating return labels