Overall rating
4.7
Counts per rating level
  • 92% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, seamless Shopify integration, and customizable widgets and email templates. Its ability to collect numerous reviews is seen as a key feature for building customer trust and enhancing store performance. Merchants also value its competitive pricing and integration with platforms like Klaviyo. The customer support is praised for being quick, responsive, and knowledgeable, making it a valuable tool for boosting conversion rates.

October 5, 2022

Love this app! It's a great way to give your customers the confidence they need to make a purchase. The support team are also incredibly helpful. Thank you!

Taste Argentina
United Kingdom
Over 3 years using the app
January 21, 2022

Pre-built widgets are great and work well on our site - we use a carousel on the home page, product specific rating snippet on our product pages plus a general page for all our company reviews in one place. The customer service here in the UK is great - amazing to be able to speak to an actual person who is accountable and get things done - Mollie in our case!

Charley Chau - Luxury Dog Beds & Blankets
United Kingdom
Over 3 years using the app
Edited August 11, 2020

Great app and brilliant support, very responsive to our requests for fine tuning. Definitely recommend.

Lucy Bee
United Kingdom
About 3 years using the app
January 24, 2022

Good friendly company that explain all the things that are important when setting reviews up. Solid system, trusted by google. Customer services staff know their stuff and are quick to help and resolve any issues.

Thomas Bird
United Kingdom
About 3 years using the app
October 20, 2020

I was previously using a google certified review service. They were ok. Offered a ton of functionality. But charged you WAY more than the service justified. I looked elsewhere and found reviews.io. During the changeover the customer service has been very personable and implementing has been a breeze. The cost is a 1/3 of what I was paying to the other guys, and I have lost zero functionality. I am extremely happy so far with swap over and I know if I have ANY issues the team at reviews.io will assist me.

SHOC
United States
About 3 years using the app
November 11, 2020

Super easy to set up, great support and reviews already coming in. All-round great service and would highly recommend.

Booghe
United Kingdom
About 3 years using the app
August 4, 2021

Customer support 10/10, easy to use 10/10, features 10/10, pricing 8/10 (better than their competitors but ALL review apps are over priced IMO). They do it perfectly... my only gripe is paying £150+ a month for a review app but it beats paying even more for Trustpilot or Feefo etc. and free review apps are too exposed to unverified reviews.

The Gallery Wall
United Kingdom
About 3 years using the app
Edited May 23, 2023

The main highlight is the extremely helpful customer support, especially from Dan & Carlus. The app works well too.

Naturecan UK
United Kingdom
About 3 years using the app
June 25, 2020

Integrating Shopify with Reviews.io has been a real game changer for our business. Positive proof to prospective customers is helping they decision to shop with us rather than others. The whole team are extremely professional and really add value to www.mountaindog.uk in a timely way.

Mountain Dog
United Kingdom
Almost 3 years using the app
March 29, 2023

Really helpful when I needed support on implementing widgets on our website. Connects with Klaviyo and you can do your own HTML designs of emails too. Lot's of functionality.

Hunter and Gather Foods
United Kingdom
Almost 3 years using the app