Overall rating
4.7
Counts per rating level
  • 92% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, seamless Shopify integration, and efficient customer support. It's praised for effectively collecting and displaying reviews, which helps build customer trust and boost sales. Features like customizable review requests and audience segmentation are valued, as is its compatibility with platforms like Klaviyo. Merchants note its positive impact on store performance and competitive pricing. The continuous development and ability to handle both company and product reviews on one platform are seen as added benefits.

September 27, 2022

We used Reviews.io to have a one-stop platform for all our reviews needs and we even got some of the paid add-ons that is really useful for managing reviews on various 3rd party review platforms. Even the basic plan is extremely useful to get feedback from your customers and it's so easy to set up and use. Shout out to Kai and Jake for assisting me with some technical stuff that saved me so many hours of manual tasks and we're able to send 8000+ review requests to recent customers within minutes and also to make sure we are able to put forward the best photos in the reviews for future customers to view. Next step, we will be trying to build a bank of UGC (user generated content) to be displayed on our website using Reviews.io's widgets and add Un-invasive review widgets in all our product pages. I am confident our revenue will improve just with some of the tools reviews.io offers in their plans.

Qualtry
United States
Over 1 year using the app
March 22, 2022

Top Class and the support is exceptional!! Easily customisable and full of features to grow UGC - wished we had switched years ago!

Mike's Dive Store
United Kingdom
Over 1 year using the app
January 9, 2023

Great App! Easy to set up and use. Klaviyo integration works smoothly thanks to the quick help of the support team. Thank you so much!

happybrush
Germany
Over 1 year using the app
Edited September 9, 2020

The team really take care of all the details in my website, I will definitely will recommend this app!

Little Inca
United Kingdom
Over 1 year using the app
November 3, 2021

We love Reviews.io- makes it so easy for our customers to leave reviews, which are really important to our business. The backend of the app is also really clear and makes it simple to make changes.

Pladra
United States
Over 1 year using the app
February 14, 2022

Like many here, we made the switch from Trustpilot after we could no longer justify the high expense of using their service. We get all the same important features we had on Trustpilot like json-ld product data, Google product reviews, questions/answers and more. On top of this they offer more widgets and they work better in our site. The responsive customer support is just the icing on the cake. Happy customer :)

PJ's Games
Canada
Over 1 year using the app
August 16, 2022

Great app to collect reviews. No issues so far. Customer service team are great and really responsive!

oyoylivingdesign.co.uk
United Kingdom
Over 1 year using the app
February 17, 2022

Excellent product and super staff support especially from Millie really helped me get everything sorted.

The Charming Jewellery Store
United Kingdom
Over 1 year using the app
August 13, 2021

Great experience and features.
Moreover, the Customer Executives are always ready to help. Thanks a lot!

ALFYO
Italy
Over 1 year using the app
October 1, 2019

The Reviews app is perfect. It integrates well with our site, looks great and importantly functions flawlessly. Our experience with the Reviews customer service team is always a pleasure. No matter the issue, we've received quick replies and have worked together to find a solution every time. A special mention to Dan for his continued efforts helping us.

BOXRAW
United Kingdom
Over 1 year using the app
Reviews.io replied October 1, 2019

Thank you Boxraw for the amazing feedback.