Overall rating
4.7
Counts per rating level
  • 92% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, seamless Shopify integration, and customizable widgets and email templates. Its ability to collect numerous reviews is seen as a key feature for building customer trust and enhancing store performance. Merchants also value its competitive pricing and integration with platforms like Klaviyo. The customer support is praised for being quick, responsive, and knowledgeable, making it a valuable tool for boosting conversion rates.

Edited March 23, 2021

So easy to navigate through the dashboard! The team is always available to respond to our enquires and always within a timely manner. Really happy with the app so far.

Rogue Royalty
Australia
Over 1 year using the app
January 21, 2020

Easy to integrate and easy for customers to use.
I'm not a big fan of the layout of the dashboard on their website, that can definitely be optimised for better user design... but I can't fault their customer service!
My questions get promptly resolved.

Oceans Alive Health
United Kingdom
Over 1 year using the app
Reviews.io replied January 21, 2020

Thank you for your review, we are currently working hard to improve & simplify our dashboard design. We should have a new version of the dashboard live by the end of February 2020.

September 28, 2022

We use the app in several stores and are absolutely satisfied. But the best thing is, if there is even a small problem, the support is immediately on the spot and helps - competently, quickly and reliably. Thank you!

DANYCARE
Germany
Over 1 year using the app
June 8, 2022

Leila was super helpful and went above and beyond to help our team with the app settings. Thank you so much Leila, you are appreciated!

CaskCartel.com
United States
Over 1 year using the app
September 7, 2022

Best customer review platform available on the Shopify platform. We have used ShopperApproved and can confirm that Reviews.io is a superior solution.

MFI Medical
United States
Over 1 year using the app
April 4, 2022

SUPER amazing account management and support! The integration is very clean, and our rep Nancy patiently spent a lot of time answering questions and training other members of our team. When we required development work, it was executed very well and in a timely manner. Really can't ask for much more from a vendor partner!

TomboyX
United States
Over 1 year using the app
Edited July 7, 2022

The team at Reviews.io have been splendid to work with as we are currently switching over review sites. Reviews.io really cares about their customers! Thank you, especially Kai for being so helpful!

TheInsoleStore.com
United States
Over 1 year using the app
August 4, 2021

Not as expensive as alot of the alternatives and still does the job well. I might say the structure and layout could be made more simple.

Tea Life
Australia
Over 1 year using the app
September 16, 2021

Learning this platform with so easy. Thank you, Carlus for the assistance with Keto Pint's account.

KetoPint
United States
Over 1 year using the app
Edited September 23, 2018

Super App making us more visible in paid for and organic search results ultimately improving our sales and really helpful customer too!

Thank you to Luke for implementing the functionality for us.

Scandibørn
United Kingdom
Over 1 year using the app