Overall rating
4.7
Counts per rating level
  • 92% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, seamless Shopify integration, and efficient customer support. It's praised for effectively collecting and displaying reviews, which helps build customer trust and boost sales. Features like customizable review requests and audience segmentation are valued, as is its compatibility with platforms like Klaviyo. Merchants note its positive impact on store performance and competitive pricing. The continuous development and ability to handle both company and product reviews on one platform are seen as added benefits.

Edited January 11, 2023

Highly recommended! Clean and easy to navigate dashboard. The tools are great. Implementation is simple and fast.

Rahul​ from the customer success team is a pleasure to work with, highly knowledgeable and exceeds expectations when it comes to executing improvements.

QV Skincare
United Kingdom
12 months using the app
September 15, 2022

We had ups and downs for a while with reviews.io but it seems to work smoothly now.
Our success manager Andrew is willing to help the best he can and is doing a good job so far.

Vetopia
Hong Kong SAR
12 months using the app
February 3, 2021

Love this app! it has helped so much and we are getting lots of feedback. the team at reviews.io are super helpful.

Be Humble NZ
New Zealand
12 months using the app
December 30, 2022

Great customer support. Great tool with lots of options. Strong boost to ur e-commerce business. Thank you.

3RD MAY
Switzerland
12 months using the app
January 4, 2023

Vilash was great and helped us with our subscription and took the time to understand our business and goals. Highly recommend!

The Plant Workshop
United Kingdom
11 months using the app
November 24, 2021

Great app, great support. The onboarding team was really great and it doesn't just stop there. The support team is amazing and it really helps us to promote our brand and products! I would say this is a must have for small and growing business to set you apart from the big brands

Renovatio
Australia
11 months using the app
October 21, 2021

Honestly, not only is this the best review app on the market, the customer service is impeccable. I am based in Australia and no matter what time I need support, there is someone available to help. I am a big fan of Reviews.io!

IMUNI
Australia
11 months using the app
September 7, 2023

A very straighforward and user friendly platform with top class customer support. Instant replies from the help desk during office hours. Highly recommended.

hersey-and-son
United Kingdom
3 months using the app
Reviews.io replied September 14, 2023

Thank you so much for your great feedback, we really strive to be the friendliest and simple but most effective platform. Our customer support team is always available to you 24/7 should you need to discuss anything from new features to best practices.

Let us know if you need anything!

Edited November 30, 2023

Great app, so many features! Also, SUPER helpful team! Sorted out installation of widgets and were incredibly responsive. Thank you Daniel :)

Herbal Gardens
United Kingdom
11 months using the app
August 19, 2022

Great and efficient support from Kai, didn't take too long to integrate and it was a pretty easy process.

Scrumbles: Natural Pet Food
United Kingdom
11 months using the app