Reviews (712)

Overall rating
4.6
Counts per rating level
  • 91% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for collecting numerous product reviews, enhancing product credibility and customer trust. They value its easy setup, customizable widgets, and robust features like Google seller ratings and marketing platform integrations. The responsive customer support, accessible via live chat and email, is frequently praised for its efficiency.

December 21, 2020

The app works great, the set-up was also easy and the customer support is also great. They took great care of my concerns and questions. I can definitely recommend it.

MOROTAI
Germany
18 days using the app
June 6, 2022

Amazing customer experience, probably the best review app I have experienced. If you are struggling to find the right solution for your reviews, look no further. Best out there. Leila in Customer Support was super helpful, the level of service she provided is the reason I would recommend this app.

speakeasywithhayley
United Kingdom
18 days using the app
November 11, 2022

Very helpful customer service. They helped with my query and saw that the reviews were able to post on my homepage.

SAINTE CELLIER
United Kingdom
18 days using the app
August 16, 2023

Works exactly how I wanted it to and really helpful customer service. Thanks Maddox and shoutout to Joe

Zincello
United Kingdom
18 days using the app
Reviews.io replied August 29, 2023

Thank you for your amazing reviews and shoutouts for our super team members; Joe & Maddox! If you have any further questions or want to discuss any of our features, our team is always available to you!

October 24, 2022

It took me a while to work out what review application to go for. Really glad I went for reviews.io as its super important to go for a reviews platform that people trust. Some of the other reviews scream "drop shipping" The features that reviews.io have are fantastic, I love the nuggets and feel they will play a big part in getting people to hit the checkout button. The dashboard is also super easy to use & review collection process is simple to set up. If I have had any questions they are also really fast at getting back to us and offering help/advice

Boys Get Sad Too
United Kingdom
17 days using the app
Edited April 23, 2024

This service was great at the beginning, but after reaching out for a solution fix on our carousel displaying reviews less than 5 stars and not getting a fix for 4 weeks - we will be migrating to another platform at this time

Tomorrows Laundry
United States
About 1 year using the app
August 19, 2022

Excellent support from Kai, who consistently provided me with updates on the progress of my request and went above and beyond to ensure that it was dealt with efficiently. He was also happy to answer all of my questions in great detail which has been a huge help to me! Thank you

Wongs Jewellers
United Kingdom
16 days using the app
December 3, 2020

Easy to install. Genuine reviews. And a great team to help you make the whole process easy. Thoroughly recommend this app.

Love Writing Co.
United Kingdom
16 days using the app
October 1, 2021

I found the app itself did not provide sufficient guidance on how to use it with Shopify and didn't realise there was different code for using widgets until I contacted support. 5 stars otherwise. (I did not use the auto-install feature, but installed the code myself so cannot comment on that part) However, on both occasions I contacted support, they were very helpful and I am pleased with how things are going. In a short amount of time, rich snippets and our Reviews.io business profile appeared in Google SERPs so Google does clearly value the service provided by Reviews.io.... but what I love the most about this platform is that I get to own my business' reviews and do what I want with them... unlike another well known reviews platform.

Paws in Padstow
United Kingdom
About 1 year using the app
June 30, 2023

I recently had the pleasure of experiencing very good customer service from this company. Their dedication to providing exceptional support was evident throughout my interaction. The representatives were friendly, attentive, and knowledgeable, ensuring that all my queries were promptly addressed. They went the extra mile to assist me and made me feel valued as a customer. The communication was excellent, and I felt well-informed at every step. I am truly impressed by their commitment to delivering top-notch customer service. I highly recommend this company to anyone seeking a positive and satisfying experience.

MBM-Sani Swiss
Switzerland
16 days using the app
Reviews.io replied July 10, 2023

Thank you for sharing your wonderful experience with us! We're thrilled that our friendly, attentive, and knowledgeable customer service promptly addressed your queries, making you feel valued. Your recommendation means a lot to us! Feel free to jump on live chat for any assistance in discussing your account progress, features or just to pop in to say hi :) We’re always here for our clients!