Reviews (8,539)
Even when I try to turn off the Shop promise, it somehow tries to ding me for slow shipping. Shop estimates shipping, I'm not going to be concerned by what you want me to do. This is my business and I'll run it the way I want. Shop, in theory, sounds good but it has unrealistic expectations and I'm tired of trying to fight these. We fulfill and deliver waaaaaaaaaay faster than most e-commerce sites and yet that still is not good enough for Shop. No incentive to use this app.
Hi there, thanks for taking the time to review our sales channel. I understand you've some concerns about the Shop sales channel suddenly appearing in your store admin.
You can find more specifics about your store's presence in the Shop app in Shopify's Terms of Service, section 9.6.7 - https://bit.ly/40LPejx .
As mentioned here - https://bit.ly/42RJl6k , if your store meets the eligibility requirements outlined in the Shop Merchant Guidelines, then your store and products will automatically be listed in the Shop app and the Shop sales channel will appear in your Shopify admin.
The reason for the addition of the sales channel is to give you the power to control how your store appears within the app, or to remove your store from the app if you don't wish to feature in it.
You should also have received an email notification of this change in the past month.
If you wish, you can opt out of Sell with Shop by following this guide - https://bit.ly/40qHDqX .
You can also opt out of Shop Search by referring to this guide - https://bit.ly/3Zu6fhc .
If you have any other questions or concerns relating to this, please don't hesitate to reach out to us by starting a support request via this link - https://bit.ly/3NehLrk - so that we can authenticate you on the account and take a closer look.
Best wishes,
Brian,
Shop Support
