Reviews (2,128)
Once again, terrible service from Codisto. Their app stopped updating shipping information back to Amazon today ~ 6 hours ago at least ~ yet Codisto does nothing to proactively notify their customers of the failure. When I discovered the issue, I immediately opened a chat with support and was told that they were aware of the issue (why didn't you notify me then???) but they had no ETA on when it would be fixed. Now, I have over 40 orders in Amazon that I will need to go manually update with tracking information to avoid having late shipment impact to my Amazon account. I really wish Codisto would clean up support and start being proactive. When this app works, it works, but when it doesn't, you cannot get a straight answer. SMH.
Thanks for your feedback,
Once we are aware of an issue, the focus is to resolve it as soon as possible and affect the least number of merchants.
We would notify merchants directly if
a) we know which merchants are affected (in this case we did not know until they contacted Codisto) OR
b) it is affecting a large number of merchants.
This issue was resolved and no tracking data was impacted.
Nikki
