Reviews (181)
It's ok until it isn't -when they lose packages - if you have customers that can wait weeks for next day shipping and you don't mind waiting 4-5 months for denied claims ... they will get back to you in 60-120 days ish
We appreciate your feedback and understand your frustration.
Although the claims we've opened on your behalf with the carrier were denied, our team is diligently working on your disputes.
We appreciate your understanding in this matter as the normal claims process can typically take 60-90 days depending on the nature of the situation and the carrier's investigation process.
Our team will always work on your behalf with the carrier within our capacity, and our mandate is to ensure the best outcome for our customers.
A claims manager will contact you as soon as we receive further updates from the carrier.
Thanks for your patience.