Reviews (169)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants appreciate the app for its seamless Shopify integration, automating order updates and fulfillment. They highlight its user-friendly interface and competitive shipping rates, saving an average of $5 to $10 per shipment. The app supports various carriers, offers excellent customer support, and reliably handles both domestic and international shipments. It's especially beneficial for small businesses looking to simplify shipping processes and expand market reach.
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Zero Star ...GLS carrier is horrible one of their supplier and there is no ownership of any claim submitted. No proof of delivery, Tracking does not get updated even after pickup and carrier denies Delivery pickup. Sent video evidence of pickup then they are agreeing of pickup, isn't scary .
Do not download the app and use their services. Horrible experience they only talk to take business but no ownership for any problem.
Strictly do not download the app and use the service.
Charges double the freight for postal code error and ask to verify by Canada post every shipment for postal code error. Is it practical when it is integrated with shopify why users will check manually
Charging extra for UPS plastic wrapped products , UPS never charged us extra for plastic wrap corrugated boxes. This is extra charges at Clickship platform..
Even after providing evidence they close the case asking the same questions again and again and not focusing on issue.
My claim payout is not received yet for months now. 100 claim for a 500 dollar plus product. and no proof of shipping charges returned for lost shipment , this shows how professional they are to handle situation.
Click ship I will only modify the review after i get the solution.
Hi Kaliga Bazaar, we’re sorry for the frustration and the lack of clarity surrounding your claim.
Our records show that your claim cheque was mailed on July 31. Please allow standard postal delivery time for it to arrive. If you do not receive it shortly, please contact our support team with your claim number so we can confirm the mailing details and review the next steps.
We also understand that your review raises several additional concerns regarding pickups, tracking, shipment adjustments, and case handling. Our team would be happy to review those matters individually with the relevant shipment and case numbers.
During the Canada Post strike in 2024 our business was looking for alternative shipping options that were affordable. We were sent to Clickship via a friend and quickly found how easy it was to use, being integrated right into our Shopify store. Shipping rates were reasonable and a huge sigh of relief for our small business. When I emailed for support James Lang was our representative and helped me answer my MANY slightly panicked questions and has been exceedingly helpful with any questions I have had going forward!
Thank you for the great review! We’re so glad ClickShip has made shipping easier for your business and that our team was able to support you when you needed it most.
Brandon has been an absolute blessing to have as an account manager. No problem is too big or small, and he goes above and beyond assisting with the issues that arise. I've had him call me numerous times to communicate important issues and walk me through problems that I've encounter with couriers and general shipping pains. It's so nice knowing that I have a trustworthy and knowledgeable partner that's willing to go the extra mile for my business. I'm so glad that my friend recommended Clickship to me or else I'd still be stuck shipping with Shopify and getting their abysmal rates. Thanks Brandon, you're a champ!
Thanks so much for your kind words! We’re delighted to know our team has provided the guidance and support to help make your shipping experience smooth and stress-free.
Brandon at Clickship has been incredibly helpful in both getting us setup and providing ongoing support. We are saving a ton of money compared to the previous app and setup we were using. Very easy to use, we recommend Clickship to all of our small shop friends!
Thanks so much for sharing your experience! We’re thrilled to hear ClickShip has been saving you time and money and that our team has been helpful along the way.
Kristina and Clickship have been an integral part of our online shop journey. Before we partnered with them it was a hassle dealing with shipping companies. Now with the integration with Clickship everything is so much smoother, and I have someone direct to go to with any issues that do arise. Easy to use, rates are great and I couldn't ask for a better experience. Highly recommend to any company that has shipping needs.
We’re grateful for your kind words! It’s great to hear ClickShip has helped make your shipping process smoother and more efficient. Thanks for recommending us!
ClickShip has been an outstanding shipping platform for our business! The system is incredibly easy to use, intuitive, and straightforward — it makes managing our shipments simple and stress-free, especially with the recent updates for shipping to the USA.
A special thank-you to Brandon Ferguson, who has been exceptional to work with. He’s always quick to respond, proactive, and genuinely committed to helping us with any questions or issues we’ve had. His professionalism and dedication have made a huge difference in our experience.
Overall, ClickShip provides excellent service and support, and I highly recommend them to any business looking for a reliable and user-friendly shipping solution!
Thank you for this amazing review! We’re so happy to hear ClickShip has made your shipping smoother and that our team has been able to provide great service and support.
I am so happy with our decision to use ClickShip for my business after years of winging it with UPS and Canada Post. Dealing with Brandon has made things so seamless and simple to navigate. His customer service and attention to our needs makes my job so much easier. I can't say enough great things about Brandon and Clickship. The best customer service, attention to detail and the best rates I've ever had in 10 years of business will keep me a customer for life!
Thank you for the wonderful feedback! We’re so glad to hear ClickShip has made your shipping process easier and that our team has been able to provide the support and service you deserve.
This is by far the best shipping service we've used for our Shopify stores. Click Ship was a lifeline when dealing with the Canada Post strike and tariffs, made it so easy to continue shipping to the U.S.
We had great support from our rep, Phillip Xinos, who is quick to answer any questions I have.
This is a service we will continue to use and highly recommend.
Thank you for the wonderful review! We’re so happy to hear ClickShip has been such a reliable solution for your Shopify shipping. Phillip will be delighted to know his support has made your experience even better.
ClickShip has been a saviour in helping to keep orders flowing smoothly during the multiple Canada Post strikes and tariff disruptions. I like it so much that I now use it for all international shipments and a high number of our domestic shipping as well.
My account contact Brandon has been integral to getting things with the platform up and running and being there whenever I had a question.
Thank you for the great feedback! We’re so glad to hear ClickShip has helped keep your shipping on track through the recent challenges. Brandon will be happy to know his support has made such a positive difference for your business.
We have been using Click Ship for almost a year and it has been a game changer. Brandon was very helpful in setting us up and is very responsive when I have had questions. The pricing is great and I have recommended click ship to a few of my suppliers which has helped me save even more money.
Thanks so much for sharing your experience! We’re happy to hear that Brandon has been helpful and that ClickShip has made a real difference in your shipping process.