Reviews (127)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its cost-effectiveness, often reducing shipping costs by 30-40%. It features a user-friendly interface and integrates smoothly with Shopify, automating order imports and tracking updates. The customer service is exceptional, and functionalities like batch label printing, pickup scheduling, and claims handling are highly valued. It also offers access to multiple carriers and provides free shipping supplies for high-volume shippers.
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Clickship is a good shipping app that has made my shipping experience easier and more efficient. It's user-friendly and cost efficient, offering a transparent breakdown of shipping costs. With some minor improvements to its backend tech it could easily become a 5-star app. I'm satisfied with my experience so far and will continue using it for my shipping needs.
A special mention to Rhythm Hossain for great customer service, In an era where exceptional customer service is increasingly rare, Rhythm stands out as a shining example of what it means to provide outstanding support. A true asset to Clickship, and I hope his dedication and professionalism is recognized and rewarded.
For someone who is starting out, the world of Shipping can be pretty daunting. This app integrated nicely with my particular shop setup . I liked being able to see the various carriers and rates all presented in one place. Also you could decide whether or not Clickship logged the order fulfillment for you. Definitely better rates available than I could get on my own as a small business owner! Some of the client communication parts of the app were not especially clear in terms of what they did, and also it was not easy to get a preview of their emails - but for the most part Shopify already takes care all of that in their automated email system for orders. I want to thank Anthony for giving me a walk-through. So far their customer support has been pretty impressive.
Thank you for this thorough review! We are pleased to learn that our support team has provided you with the level of customer service we expect and that our service has enabled you to save more on your shipping. We would also like to thank you for the feedback regarding the client/email communications within the application. Our team will continue to improve the product and enhance the platform for all of its users needs. Thannks again!
I was not able to get this app to work on my Shopify store, I kept getting messages that would say it is an unsafe connection. If I used the Freightcom website, the rates were not cheaper to ship with Canada Post. Customer service was rude.
Hi Sarah,
We are sorry to hear about your experience. We appreciate the feedback you've provided and our team is currently looking into this issue.
All Apps which are originally not created by Shopify are considered third-party applications. Therefore, Clickship would reflect as an unlisted app when a user tries to integrate their Shopify Marketplace.
We ensure the highest level of data encryption for all our customers and thus you can rest assured about the safety aspect of the tool.
We've tried reaching out to you multiple times but unfortunately have not been able to get a hold of you.
After reviewing our customer support email logs, we found that the conversational tone was courteous and supportive, but we apologize for any misinterpretation. We take great pride in our customer service and continually review our processes to provide the best customer experience.
Finally, we are eager to help grow your business with our services and would be happy to schedule a demo with you and to assist you through the Clickship journey.
Please reach out to us at: customercare@clickship.com
Cheers!
This is a good app. Great support from the staffs, especially from Suzanne. Her support and service level are outstanding! She goes above and beyond to fulfill our needs.
Unlike other apps that only need one type of weight for calculation, this app requires you to setup both the physical weight and dimension for their Smart Box calculation. This feature does not work well with the products that were selling. Also, the app layout can be better, if they are simpler and cleaner.
We appreciate you for writing this review. Suzanne will be delighted to read that you're happy with her support. As for the app layout, interface, & features, we are continuously taking in feedback from our valued customers like you and making improvements to create a better customer experience. We strive to do better. Thanks for your honest feedback!
Great concept and app. However, it should be noted that it only supports transactions done in Canadian Dollar and will not work for other currencies such as USD.
Very useful . Save you lot's time and money.
Note that you need to be able to use 3rd party shipping integrations to use this app. Otherwise as others have said, the support is top-notch.
Thank you for the review! We appreciate the feedback.
Very user friendly. I have tried other apps and found them very difficult to navigate. Customer service is also excellent. They reached out to me to see if I had any issues or needed help. I spoke with a woman named Lisa, she was incredibly helpful - took the time to go over many things and brought a few things to my attention that I didn't even realize I had screwed up. Highly recommend giving this app a go!
Thanks so much for the wonderful review and for recommending ClickShip! Our support team will be delighted to learn how they've been able to help you be more successful using the platform and optimizing your shipping process. Happy shipping!
This app has been a game changer! Everything is so simple and easy. Maythum is also amazing! So quick to respond and always helps me resolve any issues I may have. Highly recommend! Great overall service.
Thank you for the review and recommendation! We're happy that you've been successful in using the app and that it's benefited your business. Happy shipping!
This app solved all our shipping needs, it is so simple to use, and they also have fantastic customer service too!
Thanks so much for the wonderful review!
Click ship has helped me streamline my shipping process! I was nervous to switch over, but Maythum, my account rep, has been super helpful whenever I have questions or concerns. I’m grateful to have support when I need it for my small business. I’ve also saved lots of money from my former shipping options!
Thank you for this wonderful review! We're delighted to learn that your small business is taking full advantage of the savings we provide since switching over and that our support team has been helpful in setting you up for success with the platform. We appreciate the support!
I use this app daily for all my shipments across the country. Its straight forward to use and keeps my business efficient. Special thanks to Suzanne at Freightcom for your guidance and attention that allows us to grow!
Thank you for this wonderful review! We're delighted to learn that our services and customer support have allowed your business to continue to grow. We appreciate the support!
Clickship was recommended to us from other business. It has helped us streamline our shipping and the rates are very competitive. Getting setup was extremely simple and the customer service from Lisa has been wonderful. She answered all our questions and has helped us navigate this new part of our business - thank you!
We're delighted to learn that our service has enabled you to streamline your shipping process and that you found the platform easy to get started with. Thank you for this wonderful review!
Just switched over to ClickShip currently getting better rates than my previous shipping company ! Haven't had any issues with shipping and pick up.
Thanks so much for the review. We're pleased that you've made the switch over to ClickShip and that it's benefited your business. Happy shipping!
Thank you to Hasan and the team! You have provided us an edge and ensure people all over North America enjoy our products :D
Thanks so much for the review! We're happy that ClickShip has given your brand a competitive edge. Happy shipping!
This app makes shipping to my customers smooth, not to mention the money my customers save by using freightcom versus Canada post.
Thanks so much for the review. We love helping businesses like your pass on the savings on shipping to their customers. Happy shipping!
I had non stop headaches using this service. I was constantly charged for things that I wasn't supposed to be charged for, the app wouldnt work when I needed to book a pickup, and the app doesn't tell you when your packages cant get picked up on certain days, which ended up slowing my deliveries down. Im better off staying with shopify payments.
We appreciate the feedback. Massive improvements have been made since you used us. We would love it if you gave us another chance to change your mind :-)
This app was the greatest thing for my business! It made my shipping process so much easier especially with the fact that they do picks up at home or wherever you are shipping from. Amanda at freightcom was so helpful with everything I needed. I asked so many questions & she was very patient with me and pointed me into the right direction. Would 100% recommend to anybody with a small business!
Demo Call with Daniel showed me all arround the app and now I deleted shippo and am using ClickShip!
So satisfied with ClickShip. Prices are great, service is very good and plateform is easy to use. I really recommend this app to small business owner, you will save a lot of time and money
ClickShip is a small business game-changer! Their shipping rates are the best I've ever seen. Christine is my account manager, and she is super helpful. To be honest, at first, I thought there must have been a catch because it seemed too good to be true. But it really is this great! Highly recommend.
Best app ever!!! Always give me the best rate to ship my orders even tho out of Quebec, the rates are always good!!!its super easy to use , all your order are there so you just have to click on it and you have nothing to fill yourself!!! Only the weight of packaging, it’s save me a lot of time!!! And you also have the choice to enter manually a shipment. However, i tried few app for shipping, and this one is by far the best app!! I highly recommend to all store thats ship a lot or not that much!! The prices are not based on quantities of shipment, wich is super amazing!!! Oh and customer service is A1.♀️
Click Ship makes shipping packages so easy, from the order the the carrier picking the package up the process is seamless! Each customer has an account rep which are always available to help answer questions. And best of all, shipping is fast, easy, and extremely cheap! They are by far one of the best out there! Thanks
Truly a game changer! Extremely competitive rates and very easy to use platform. Shopify is really well integrated. The best part is not only the rates are great, but unlike Shopify, they charge you in Canadian dollars so you don't get screwed over on the exchange rate!!
Great app! Saves you time and money. We wish they would fix is the Pick-up option. We would like to select and then use the pick-up for multiples.
We contacted the company since our packages are cleared through customs without our consent after 2 to 3 weeks of waiting in the respective post office dispatch centres.
We call for our contacts to take care of it and constantly transfer us to another telephone line and no one answers them.
A complete waste of time.
I've been working with this app for a few months now and it works well. There are no "magic" paths to low freight rates. The best you can ask for is the ability to offer a wide variety of customer options and to flexibly manage their choices. Freightcom offers that.
I had an issue that left me pretty angry. The owner called immediately when he found out. It's obvious he cares about his business and his customers.
This app has saved me a LOT of problems, especially through the Canada Post strike. Now that we are slowing using CP again, we are keeping this app, and the shipping options it provides, available for our customers. And honestly, we still use this 90% more than our CP options.
That being said I do hope they add Canada Post to their shipping carriers soon so I can just use this and nothing else :)
The app worked perfectly. There were a few issues but the Freightcom team sorted them out. Great communication, great pricing and a great team.
Extremely helpful staff, user-friendly app, great payment options, we couldn't ask for anything more!
Easy to use. Highly competitive prices. Customer support are amazingly fast and efficient!
Really love the app, this app works perfectly for me.
Thank You Jay and the team for making my life better.
Keep up the good work !!
https://sqvapedistro.com/
Great customer service, very quick in returning emails & calls.
Jay is always very polite and friendly as he helps us with the program.
Program itself is positive for our business and offers different ways of shipping to help our business grow.
Very pleased customer.
Great application, we've been using it for a few weeks now and we've already saved a lot of money :)
We are very happy with this app and especially freighcom's rates with carriers such as Dicom, Canpar, Purolator and UPS. The freightcom team is dedicated to helping their customers and offer genuine customer service.
Five stars for excellent service :)))
A must have app for any Shopify owner! It has the best rates compared to any other app and the interface is very user friendly. It automates the entire shipping process allowing me to batch print labels, schedule pick-ups, and automatically fulfil orders. The customer service is fantastic and they are always available for any feedback and respond quickly. Also, if you ship any skids or pallets, you get access to their very competitive LTL shipping rates. This is hands down the best shipping app I’ve ever used and highly recommend it!
I had been using Netparcel for shipping since I started my store in 2016, but switched to Freightcom a few months ago and have been very impressed. First of all, the shipping rates are lower, which saves my customers money. Secondly, the app is far superior and better integrated with Shopify, so it's easier to use. The app has an intelligent box selection algorithm that prices the shipping cost much more accurately since it uses both dimensions and weight (Netparcel only uses weight). It also knows when more than one box is needed. Lastly, I find the customer support to be far superior...something that's often overlooked.
Highly recommended!
We've been very happy with the app so far, the rates are competitive and shipping times are quicker than Canada Post - will definitely continue using!
Great product, Easy to use! Easy to install very good service, save money & time the right product for us.
Thanks from sports500.com