ClickShip | Shipping Platform , 150 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this shipping app for its user-friendly interface, competitive rates, and top-notch customer service. It integrates smoothly with Shopify, automating shipping and providing live carrier rates, which helps reduce costs and boost customer satisfaction. It's particularly beneficial for small businesses, offering affordable and efficient shipping options. The customer service is highly praised, with representatives being responsive and helpful. The app is also appreciated for its easy integration, transparent cost breakdowns, and ability to handle issues with missing shipments.
Refine
-
By rating
This is good until it works. So many errors happens and I reported about 10 times so far. They say 'We will pass this to tech department' and nothing happens. Pricing is competitive.
Thank you for your review! Our notes indicate our tech support team has made numerous attempts to contact you on the phone to help troubleshoot your issue. Please contact us at 877-335-8740 and we will happily assist.
great app, make shipping much easier than an external source. Competitive rates as well.
So satisfied with ClickShip. Prices are great, service is very good and plateform is easy to use. I really recommend this app to small business owner, you will save a lot of time and money
Extremely helpful staff, user-friendly app, great payment options, we couldn't ask for anything more!
Clickship has a lot of useful automation. It has a lot of advantages for most businesses. They also have had a booth at CVE Canadian vape Expo for the past 4-5 years promoting age verified shipping services to the vape industry. The issue is when you integrate your canada post account to clickship you lose the ability to select 19+ as adult signature age. 18+ is printed out on the labels for provinces with a 19+ age of majority. This has been brought to their attention. Hopefully we can have a fix soon. We can still use clickship with canada post for QC, Alberta and half of the provinces that are 18+ but not for the other half.
I love this app, it makes shipping very very easy. It shows you all the comparable rates with different shipping companies & you can choose the best one suitable for you and your customer. 10/10
The apps is convenient even if some fonctions are not supported and need to return to their website from time to time. Claim process, customer support and billing service is a mess. Trying to get a refund on their mistake is almost impossible or required a lot of interaction. Navigate between, customer service, billing, claim, accounting is a nightmare. We have lost a lot of money on double charge.
Their pricing is good so eventually you recoup your lost. Never allow them to billed you automatically, make sure you double check everything before you pay. That is my advice.
WOW! Seriously some amazing shipping rates, we never thought we could offer services like FedEx at affordable rates to our customers. The interface is very user friendly and customer service has been fantastic!
Thank you so much for this incredible review! We're very pleased we can help you get access to trusted carriers at affordable rates. Our support & development teams are thrilled with this feedback too. Thanks again!
I don't know how they are able to get positive reviews. I've used this app for 3 years now (because I dont have any other option available). They are buggy, their support is WORST than Facebook support... when you finally get someone to speak to you. Most of times, they dont have any tech support to talk to you. Most of times you don't even get a call back, so you have to insist. If you can stay away from them, do it and if you know an alternative, please let me know. Thanks
We're sorry to learn that you have not had an optimal experience while using ClickShip. Our team takes development and customer support very seriously and will continue working toward building ClickShip as the best shipping app for Canadian businesses. We have scaled our customer service and technical team to accommodate our growth. Please feel free to reach out to our customer service representatives in the future. Thank you for the review. We appreciate the feedback.
Customer service is lacking, typically passed around and never helped. We've used Clickship and Freightcom for quite some time and are looking forward to making a change. Slow with issuing invoices for you to continue shipping. Heavy delays with claims.
Sorry to hear about your experience. We take great pride in the customer service & support we provide all our customers. This is highly uncharacteristic of what we usually hear and we endeavor to do better.
Please reach out to us and we will make it right!
Yes, I will admit to heavy delays with certain claims ( when they happen) and we do understand how this impacts our customers' business. We are actively implementing potential solutions to resolve these delays.