Reviews (2,055)
I have been using recharge for over 7 years and had very little need for help but when I did come up against a small problem, the issue was sorted (via back and forth email as I am not a high paying valued customer).
Sadly, as a small business with a small customer base the latest price increase from $20USD a month to $99 USD a month will mean I will also have to cancel.
Perhaps Recharge doesn't want small business anymore, that's why they are pricing so high.
I tried to contact support, but never received a reply. I imagine they have been inundated with unhappy customers. I don't understand and can't see what features and benefits are there to value the 5x price increase.
I'm truly disappointed, and very sad after being a loyal customer.
We’re sorry to hear this feedback. We did not make this decision lightly, and the change will not impact your business until January 1, 2024. I will make sure my team follows up with your email to provide any further assistance you may require during this transition.
- Ty Bailey | VP of Services