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Reviews (3,467)
WOULD NOT RECOMMEND. CHARGED ME WITHOUT MY KNOWLEDGE. I DOWNGRADED WHEN I NOTICED AND THEY STILL HAVE A SCHEDULED CHARGE! EVEN THOUGH THEY "CONFIRMED" IT WAS DOWNGRADED. THEY ALSO CLAIMED THEY HAVE REFUNDED ME YET I HAVE NOT SEEN A SINGLE DOLLAR FROM THEM AND MY BANK STATES THEY HAVE NOT ISSUED A REFUND. BEWARE!!!!!!!!!! SCAM!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Hello,
I'm truly sorry for the distress and confusion caused regarding the charges. Please let me address your concerns directly:
Unauthorized Charges: As a part of the Shopify platform, we don’t have the capability to charge our merchants without their explicit selection and approval of a plan.
Scheduled Charge Post-Downgrade: Shopify charges merchants at the end of their billing cycle, even if they cancel their plan. We, therefore, schedule charges until the end of that billing cycle to allow users to fully utilize the plan they're already set to pay for. If any user prefers not to continue until the end of the cycle, they can reach out to us, and we'll process the refund and cancellation immediately.
Refund Delays: We have indeed issued a full refund from our side. The speed at which the refund processes can vary based on individual banks and Shopify's processing time. I understand the concern and frustration this can bring.
We genuinely value your trust and feedback. Our team is keen on assisting you further, and we hope you'll choose to reply to our outreach for a swift resolution.
Wishing you all the best with your business.
Warm regards,
Zara, Customer Success Lead
