CWILL: Loyalty Program Rewards
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Reviews (781)
**EDITED again after 3 years. They have fixed all the issues I've listed! Thank you!
**EDITED review after using for 11 months:
App has a lot of helpful features but their event planning feature doesn't work. It shows prematurely on the customers end and deceives them into thinking they're getting a point boost (when in fact, it's not live yet). After checkout, the points they receive is the normal point amount and not the future event boosted total. I think customers might think that's deceptive. You can plan point boost events but you would have to pause and activate them before it starts. I spoke to customer service that that's what she told me to do and thanked me for the feedback. The new pop up feature also doesn't work.
I set up this app in about a day and spoke to a couple different customer reps, they were all very nice and helpful. They guided me through set up and helped with a small customization where I needed the arrow color changed. I like that this app can reward points for subscribing to the newsletter and product reviews (with Judge.me integration).
Hello,
Thank you so much for taking the time to update your feedback. We truly appreciate your recognition and support. It really means a lot to us!
If you ever have any questions or specific needs, please feel free to reach out to our 24/7 live chat support. We’ll always be happy to help.
Thank you again for choosing TrustWILL Loyalty!
Best regards,
TrustWILL Support Team