TrustWILL Loyalty & Referrals

TrustWILL Loyalty & Referrals

Reviews (764)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
All reviews
August 27, 2023

Stay very far away. The company is very dishonest , deceitful, & pushes to get you to provide them with full access to your shopify admin whenever you are experiencing an issue.

I was able to get their A.I. chat bot to explain that the reasoning why they wanted full access to the shopify admin was so they could edit miscellaneous code within' the theme of your store. In which no other app has ever asked for this amount of access, especially when I contacted them in regards to the order count they put in place is counting orders from other marketplaces, such as eBay, Walmart, Amazon, etc. & counting those orders to your allotment of orders they let you have per month. I simply just wanted them to make it so that the only orders that count are orders from actual members of the program & who are fully registered on our website. We do not want points being given out to customers from other marketplaces that have no access to the points.

What kind of coding would they do to our shopify theme if we granted them full access? Who is to say. But this is an issue that is part of their actual app, they DO NOT NEED ACCESS TO YOUR SHOPIFY ADMIN.

ZypherTrading
United States
3 months using the app
CWILL replied August 28, 2023

Hello ZypherTrading,

Thank you for sharing your feedback. We’re truly sorry for the frustration and concern this situation caused.

We want to clarify that when our team requests temporary access to a Shopify store, it is solely for troubleshooting purposes. We fully respect that granting access is entirely your decision, and we understand and honor it if you prefer not to provide it.

After learning more about your feedback, we escalated this internally and arranged for a manager to follow up directly. We’re glad we were able to work with you to address your requirements and find a suitable solution.

We take concerns about transparency and trust very seriously, and we’re continuously working to improve both our product and how we communicate with merchants.

Thank you again for your feedback. It helps us do better.

Best regards,
TrustWILL Loyalty Team