PC ‑ Custom Product Options

PC ‑ Custom Product Options

Reviews (1,022)

Overall rating
4.7
Counts per rating level
  • 89% of ratings are 5 stars
    907
  • 5% of ratings are 4 stars
    52
  • 1% of ratings are 3 stars
    10
  • 1% of ratings are 2 stars
    10
  • 4% of ratings are 1 stars
    43
All reviews
August 29, 2023

Customers can select a bundle and select the options they want however upon the invoice the selections the customers have made do not appear on your invoice

Summer Set Lashes
Australia
19 days using the app
Product Customizer replied August 31, 2023

Hello Summer Set Lashes,

We are sorry that our invoice did not contain the detail that you wanted for the bundle you selected.

From our internal investigation, we noticed that over the last 10 days, you have worked with all of our Customer Support team members to assist you each step of the way. We noted that our app brought all customization data to checkout, however our team noticed that you had a bundle feature that appears only at checkout and that may be the issue you are experiencing.

We would appreciate the opportunity to do some test without that feature being enabled to assist you. We will be reaching out to you to go over this testing and the results it brings to help identify where the concerns may be.

Stephanie and the Customer Support Team