PC ‑ Custom Product Options

PC ‑ Custom Product Options

Reviews (1,022)

Overall rating
4.7
Counts per rating level
  • 89% of ratings are 5 stars
    907
  • 5% of ratings are 4 stars
    52
  • 1% of ratings are 3 stars
    10
  • 1% of ratings are 2 stars
    10
  • 4% of ratings are 1 stars
    43
All reviews
December 5, 2023

App is well-designed, but not intuitive to setup initially. Also, discovered a terrible bug that causes massive multiplicative cart checkout totals when adding the option with Product Customizer to the cart. Unfortunately, you are blaming this on a recent update with Shopify, but Shopify is saying to speak to you as the vendor.
I am not used to getting this runaround. This is a critical issue that is preventing us from making sales in Canadian (CAD) dollars. We had just released our product and we have this less than ideal experience with Product Customizer, which is a shame :-(. We have 8 days left on the trial, and so far not a good experience. We really wanted this to work.

The Bird Board
Canada
6 days using the app
Product Customizer replied December 7, 2023

Hi Bird Board,

We are very sorry that we were not able to resolve your problem in a timely manner. We are aware of the issue with Shopify Markets. Our team went in and resolved the issue, which stemmed from fixing the Item customization product price at $25 for each market when it should only be $0.01 we have adjusted this for you and are terribly sorry about the delay.

The Support Team